Director Of Training, Mentorship & Education

• Aug 2021 - Present

Assistant National Training Manager

• Oct 2018 - Dec 2021

Facilitation Training Program budgets Coaching Design training material Facilitate Learnerhsip programs Training costing Talent Management Assess/Review outcomes Recruit HR generalist duties Facilitation Training Program budgets Coaching Design training material Facilitate Learnerhsip programs Training costing Talent Management Assess/Review outcomes Recruit HR generalist duties

Assistant General Manager

• Feb 2015 - Oct 2018

Food and Beverage

• Oct 2014 - Nov 2015

• Demonstrate ability to manage multiple tasks and work well under pressure • Utilize critical thinking skills to resolve guest issues • Rolled out a global reservation system. • Conduct reservations. • Assist with the successful operation of one of the top restaurants in Walt Disney World • Conduct events and receptions attended by guests from around the world • Train new Cast Members to uphold Disney’s standards of excellence • Received a Guest Service Fanatic award for recognition from guests and leaders • Completed multiple training courses including Career Development and Human Resources • Management • Deliver exceptional guest service to create lasting memories for guests • Shadowing management in the resort

Professional Internship

• Jan 2012 - Feb 2015

Assisting in the daily labour management, ordering and managing operational procedures. • Worked as well commis chef ensuring product is available for guests and HACCP was followed. • Coordinated setup and fulfilment of contract details and banquets. Assisting in the daily labour management, ordering and managing operational procedures. • Worked as well commis chef ensuring product is available for guests and HACCP was followed. • Coordinated setup and fulfilment of contract details and banquets.

Management Trainee

• Jun 2012 - Dec 2012

• Food and Beverage administrator, maintained communications, assisted with pay for hourly • Employees. • Purchased items and maintained inventory as a Back of House manager. • Assistant to restaurant Events Coordinator by responding to emails from clients, compiling • function sheets for events for the different departments. • Banquetingfunction coordinator ensuring proper setup for functions, submitted hourly pay out • sheets to finance depart and supervised functions ) • Trained as Front office specialist to check in frequent guests and VIP guests.

commis chef

• Jun 2011 - Sep 2012

as a commis chef I prepared food for the guests for functions and also served the food to guests in suits or kiosks as a commis chef I prepared food for the guests for functions and also served the food to guests in suits or kiosks