Experience

Unica Insurance Inc.

• Canada
• Insurance
• 1 - 100 Employee

• Underwriting Assistant

  • Dec 2021 - Present



La Capitale Insurance and Financial Services

• Canada
• Insurance
• 1 - 100 Employee

• Administrative Support

  • Feb 2020 - Dec 2021

   Assisted underwriters with verification and assembly of new business policy contracts to ensure day to day operational needs are met Triaged and sorted policy contracts and underwriters’ issue worksheets ensuring deadlines are met Managed and updated client accounts and provided quality control to ensure information on file matched their policy contracts Handled retuned mails, added EFT accounts in database and created claims status sheets for adjudicators Provided administrative and clerical support to underwriters and the management as needed



La Capitale Insurance and Financial Services

• Canada
• Insurance
• 1 - 100 Employee

• Claims Administrator

  • Jul 2015 - Jul 2017

  - Provided customer service to clients calling through the claims phone queue- Opened, prepared and processed claims and acted as a mediator for clients and claims advisers- Prepared claim breakdown letters, condolences letters and other relevant paperwork for clients- Processed LTC confinement claims on a timely fashion after verifying their eligibility- Handled one-shot claims (claims received where an insured has returned to work, for simple injuries, hospital claims, etc. based on specified criteria).- Managed all incoming claims mail daily to the appropriate adviser, identifying attorney mail/complaints, to section director.- Performed any other office administration and customer service tasks including telephone and electronic communication



Testmark Laboratories Ltd.

• Canada
• Environmental Services
• 1 - 100 Employee

• Client Services Administrator

  • Jul 2014 - Jun 2015

  - Managed over 200 client accounts via the internal CRM system- Received samples, scanned entry and exit of samples and updated customer accounts accordingly- Managed telephone and electronic communications with clients to keep them up to date with their sample results - Managed over 200 client accounts via the internal CRM system- Received samples, scanned entry and exit of samples and updated customer accounts accordingly- Managed telephone and electronic communications with clients to keep them up to date with their sample results



Chopan Grill

• Administration and Customer Service Manager

  • May 2011 - Jul 2014

  • Ensured customer satisfaction by attending to clients’ concerns, resolving the problems and keeping records to ensure better service in the future• Regularly controlled and updated the database on sales and prepared reports for senior management• Supervised routine activities of up to 20 general and clerical staff• Received shipments, mails, and catering requests and channeled them to appropriate departments• Prepared staff shifts and schedules, assisted with payroll, coordinated interviews with technical panel and assisted senior management with new hires