Experience

Crimson Resort & Spa Boracay

• Philippines
• Hospitality
• 1 - 100 Employee

• Food And Beverage Supervisor

  • Apr 2023 - Present



NUSTAR Resort

• Philippines
• Hospitality
• 300 - 400 Employee

• Service Associate

  • May 2022 - Jan 2023

  As a member of the Food and Beverage Department at NUSTAR Resort and Casino, my responsibilities included: Ordering Food: I am responsible for ensuring that all the food items required in the VIP Gaming Floor and Bar are ordered on time and are of the best quality. Maintaining Cleanliness and Set Up: It was my responsibility to ensure that the VIP Gaming Floor and Bar were always kept clean, hygienic, and presentable. We needed to make sure that all the tables, chairs, and other equipment were arranged correctly and maintained in good condition. Cashiering: I am also responsible for handling cash transactions, such as taking payments from customers, making change, and balancing cash registers at the end of each shift. Bartending: I am responsible for serving customers with drinks, taking orders, and preparing cocktails or other beverages as required. I also need to ensure that the bar area was clean and well-maintained. Customer Service: As a representative of the resort and casino, it was essential that I provide excellent customer service to all guests, answer questions, and resolve any complaints or concerns they may have. Inventory Management: responsible for maintaining inventory records, tracking usage, and ensuring that sufficient supplies of food and beverages were always available. Training and Supervision: as a senior, I am required to train new staff members and supervise their work, ensuring that they are following the correct procedures and delivering excellent customer service. Compliance: responsible for complying with all health and safety regulations, as well as any other relevant rules and regulations, including those related to alcohol service and cash handling. Overall, my primary responsibility was to ensure that guests in the VIP Gaming Floor received an excellent dining and drinking experience while adhering to the resort and casino's standards and policies. Show less



Wipro

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Bpo

  • Jul 2020 - Apr 2022

  Manage provider relationships: As a representative of United Healthcare, I am responsible for building and maintaining positive relationships with healthcare providers. This may have involved communicating regularly with providers via phone or email to address their concerns, answer their questions, and provide them with relevant information about United Healthcare's policies and procedures. Process outbound calls: responsible for answering calls from healthcare providers who needed assistance with insurance benefit information, surgical and non-surgical authorizations, and claims. This requires a thorough understanding of United Healthcare's coverage policies and procedures, as well as the ability to accurately and efficiently process requests. Provide insurance benefit information: When healthcare providers called, I am responsible for providing them with accurate and up-to-date information about their patients' insurance benefits. This required to be knowledgeable about United Healthcare's policies and procedures, as well as the specific details of each patient's insurance plan. Assist with authorizations: In addition to providing insurance benefit information, I am also responsible for helping healthcare providers obtain surgical and non-surgical authorizations for their patients. This required me to work closely with providers to gather necessary information, submit requests to United Healthcare, and follow up on the status of those requests. Help with claims: As a representative of United Healthcare, I am responsible for helping healthcare providers navigate the claims process. This may have involved reviewing claims for accuracy, processing payments, and addressing any issues or concerns that providers had about their claims. Show less



Shangri-La Group

• Hong Kong
• Hospitality
• 700 & Above Employee

• Service Associate

  • Jul 2017 - Feb 2020

  As a former team member of the Food and Beverage Department at Shangri-La's Mactan Resort and Spa, Tea of Spring, my main responsibilities included taking food and drinks orders from guests, ensuring cleanliness and setup, cashiering, acting as a tea ambassador, and serving as a receptionist. My specific responsibilities are outlined below: Taking food and drink orders: I am responsible for taking guests' orders, ensuring that they were accurately recorded and relayed to the kitchen staff. You also made recommendations and offered suggestions to guests when necessary. Ensuring cleanliness and setup: As part of my responsibilities, I am responsible for ensuring that the restaurant and all dining areas were clean, tidy, and well-organized. This included setting up tables, chairs, and other equipment as required. Cashiering: I am responsible for handling all cash and card transactions, ensuring that payments were made accurately and promptly. I am also responsible for reconciling cash and card transactions at the end of your shift. Tea Ambassador: I am responsible for promoting the restaurant's tea offerings, and educating guests on the different types of tea available. I also made recommendations to guests on the best tea pairings for their meals. Receptionist: responsible for greeting guests as they entered the restaurant, and ensuring that they were seated in a timely and efficient manner. I am also responsible for answering phone calls, booking reservations, and maintaining a record of guest information. Overall, my main responsibilities at Shangri-La's Mactan Resort and Spa's Tea of Spring restaurant were to ensure that guests received a high-quality dining experience. This included taking orders accurately, ensuring cleanliness and setup, handling cash and card transactions efficiently, promoting the restaurant's tea offerings, and serving as a friendly and professional receptionist. Show less



Shangri-La Group

• Hong Kong
• Hospitality
• 700 & Above Employee

• Internship Trainee

  • Nov 2016 - May 2017