Experience

Pearlstone Management LLC (formerly Foundation Property Management LLC)
• United Arab Emirates
• Real Estate
• 1 - 100 Employee
• Call Center Representative

  • Oct 2021 - Present


Abu Dhabi Stem Cells Center

• United Arab Emirates
• Hospitals and Health Care
• 100 - 200 Employee

• COVID-19 Response - (Data Entry)

  • Jan 2021 - Jan 2022

  Accurately record and document patient visit and procedures using an electronic health record. Assist and register patient for PCR test. Accurately record and document patient visit and procedures using an electronic health record. Assist and register patient for PCR test.


Khidmah
• United Arab Emirates
• Facilities Services
• 700 & Above Employee
• CAFM Operator - Officer at ADNOC Schools and Aldar Academies

  • May 2021 - Aug 2021


MAB Facilities Management, L.L.C.

• United Arab Emirates
• Facilities Services
• 500 - 600 Employee

• CAFM / Help Desk Operator at Louvre Museum Abu Dhabi

  • May 2019 - Nov 2020

  • Promote proper museum etiquette amongst customers through providing excellent, professional and consistent outstanding client service, including information and other media.• Coordinate with the securities to monitor galleries, exhibits and Children’s Art Room for inappropriate behavior.• Serve as the first point of contact for clients seeking technical assistance or transfer the calls.• Register received requests and complaints in CAFM system and prepare work order numbers to escalate to the concerned departments for proper corrective actions.• Escalate unresolved issues to the next level of support personnel.• Follow-up and update about the clients request or complaints status and information.• Apply the helpdesk policies, procedures and services.• Respond to all routine calls or the mails in a professional, friendly and helpful manner at all times.• Keep files and equipment organized.• Follow up with customers, provide feedback and see problems through to resolution.• Work through Clients for problem solving process.• Update Clients data and produce activity reports.• Perform Support IT performance improvement initiatives.• Conserve IT consumption whenever possible.• Report near misses and incidents. • Do clerical works and the other duties as required. Show less

• CAFM Administrator

  • Feb 2018 - May 2019

  •Ensure that the Asset Register is up-to-date regarding additions, deletions and changes, in particular those created through New Works•Ensure all assets are assigned to their correct location and data field sets.•The relevant maintenance plans are applied to assets as defined by the FM.•The correct task descriptions are linked to all maintenance plans as defined by the FM.• The correct H&S information is linked to assets and maintenance tasks as defined by FM.• All work carried out by in-house staff and Contractors, for both planned maintenance and reactive, is recorded against the appropriate asset and that all spares and materials used are recorded against the correct asset.•All Supplier lists are kept up-to-date on the CAFM Systems.•All Staff resource lists are kept up-to-date on the CAFM Systems.•All aspects of systems security are maintained including setting up new users, assigning permissions and reporting on user activity.• Be a key member of a CAFM Systems user group to discuss current systems issues and seek input from users regarding ongoing development of the system, playing a pro-active role in the development of the system as required.•To ensure quality information is delivered to users through a range of reports and other media in accordance with departmental timetables or users’ requirements•Participate in the on-going review of information requirements of users within the Facilities Management team.•Liaise with the Foundation Property Management’s CAFM support on various hardware and software related issues, including upgrades and back up’s.•To take lead on development and review policies and practices for facilities management planning•Handle petty cash and prepare expenses claims for site. Show less

• Admin Assistant

  • May 2017 - Feb 2018

  • Preparing tenancy lease agreement contract and lease agreement extension letter for every client. • Preparing introduction letter and quotation for all prospects clients. • Manage and file important documents.• Manage, creating tenant profile and booking rooms for labors in ZonesCorp System.• Preparing New Lease WRC Tenancy Contract and WRC Tenancy Contract Cancellation and uploading all needed documents in ZonesCorp System.• Manage outlook emails and correspondence. Preparing monthly reports on MS Excel.• Assist new client for camp tour, explaining and showing them what those facilities are.• Splitting monthly invoices of the clients. Follow up pending outstanding payment.• Monitoring contracts and send follow up email to notify each client about their contract expiration.• Follow up pending unsigned contract with client and once received preparing transmittal for original counterpart of the contract for approval.• Working with 3 managers, set appointment meeting for them, sending and replying email correspondences.• Preparing daily minute of the meetings. Show less

• Receptionist

  • Feb 2016 - Apr 2017

  • Operate telephone switch board to answer, screen and forward calls, providing information, and taking messages.• Operate computers to work with visitor’s log in details and other documents.• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.• Strictly monitoring the CCTV to ensure total safety of all residents.• Hear and resolve complaints from customers and public.• Silencing the fire alarm in false alarm situations.• File and maintain records. Show less



Abha Palace Hotel - Syahya - National Company For Tourism

• Night Auditor

  • Jun 2013 - Jul 2015

  • Perform night audit of hotel and outlet for revenue as per existing procedures. • Prepare pre post room revenue report audit and assess adjustment after revenue posting. • Perform daily audit of housekeeping report and study occupancy reports to ensure accuracy. • Administer and compile daily F&B Report data and perform audit on service journals and thermal paper to classify under different heads. • Monitor audit journals and reports from front office computer system and point of sales. • Perform adjustments and corrections and rectify all computer problems that occur during night shifts. • Operate front office operating system to generate revenue or allowances and or expenses reports in the form of the Guest Ledger Summary, Daily F&B Summary and the Daily Revenue Report. • Prepare daily balance sheet of all revenue and settlement accounts every night and file up details for reference. • Administer and reset accounting system for all new operations. • Manage Payroll, General Ledger, Accounts Receivable and Accounts Payable for accountability and transparency for all audits. • Attend any guest calls and ensure compliance to all rules. • Identify and resolve all guest complaints and problems to facilitate maximum comfort for guests. • Develop goals based on occupancy and average rate to offer superior quest service for every guest. • Develop rapport with all customers and know how they feel about stay arrangement. • Ensure proper maintenance of credit and accounting procedures. • Develop and implement new methods to streamline and optimize operations. • Assist, help and perform hotel booking, reservation and other receptionist task. Show less