Database Administrator

• May 2018 - Present

Aerial Porter

• Nov 2007 - Present

Senior Geek Squad Agent

• Nov 2006 - Oct 2022

• Successfully trained 25 employees to conduct excellent customer service and perform basic computer repairs. • Developed and managed project plans while providing status updates to management. • Provided guidance and training to junior members of IT team regarding network security and troubleshooting of customers computers. • Successfully trained 25 employees to conduct excellent customer service and perform basic computer repairs. • Developed and managed project plans while providing status updates to management. • Provided guidance and training to junior members of IT team regarding network security and troubleshooting of customers computers.

Systems Administrator

• Dec 2014 - May 2018

• Led team in new product rollout of Symantec Management Platform 7.1, Bit9 Parity system, System Center 2012, VMware 5.5 & 6, Microsoft Hyper-V, Kaspersky Security Center, & Gorrie Reagan Payroll system. • Maintained and updated VMware Data Center and managed over 100 servers.• Created virtual environments by deploying templates using VMWare. The operating systems deployed are Windows 7, Windows 10, Windows Server 2008 R2, & 2012 R2.• Maintained storage arrays with Dell Equallogic and Nimble CS series.• Servered as a back maintaining and supporting InformationNOW servers and SQL databases. • Completed and maintain backups using Veeam and Data Protection Manager.• Configured and maintained DFS and print servers.• Spearheading two main projects with Office 365 implementation and pushing Exchange to the cloud. • Worked with clients to analyze computing and network needs and installed appropriate solutions within each organization's budget. I was able to decease our operating expenses by 20% by streamlining processes and using alternate applications.• Managed user group permissions and created new accounts in active directory. Also adjust custom attributes and assign objects to appropriate groups.• Managed workstation preferences and windows components through group policy.

Senior IT Support Technician

• Mar 2011 - Dec 2014

· Led team in new product rollout, Symantec Management Platform. · Created test environments by installing VMWare virtual machine, Window XP, & Windows 7. · Served as operating system expert, providing technical support for entire organization. · Responsible for implementing key server side components using technologies like Java & virtual servers. · Troubleshooted and resolved web application & workstation issues escalated from teachers and other faculty members with a 100% success rate. · Worked with clients to analyze computing and network needs and installed appropriate solutions within each organization's budget.

Office Assistant

• Aug 2004 - May 2006

Head of Technical Support

• May 2004 - Aug 2004