Norman Moss

Co-Founder & Managing Director at CARe Automotive Group
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Greater Melbourne Area, AU

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Experience

    • Australia
    • Motor Vehicle Manufacturing
    • 1 - 100 Employee
    • Co-Founder & Managing Director
      • Apr 2019 - Present

      CARe is the new entrant within the field of Collision and Accident Repair Expertise, bringing an innovative approach to the supply chain for drivable repairs and delivering efficient quality outcomes for our customers. CARe is focussed on developing new technologies that enhance positive customer outcomes across the End to End “Claims and Repair Experience”. CARe is the new entrant within the field of Collision and Accident Repair Expertise, bringing an innovative approach to the supply chain for drivable repairs and delivering efficient quality outcomes for our customers. CARe is focussed on developing new technologies that enhance positive customer outcomes across the End to End “Claims and Repair Experience”.

    • Software Development
    • 1 - 100 Employee
    • Guild20 Advisory - Interim Chief Executive Officer
      • Jul 2015 - Nov 2018

      An exciting internet start-up within the "on-demand"​ economy providing a "UBER" fresh approach to home services. WHIZZ is the leading technology platform for connecting individuals and businesses looking for home cleaning and diversified related services. Launched in 2015 & subsequently expanded nationally. Initially provided an independent advisory and mentoring role to the leadership group with a focus on strategic frameworks, operational scalability, digitally integrated solutions and financial governance. Appointed as Interim Chief Executive Officer in March 2017. Show less

    • United States
    • Motor Vehicle Manufacturing
    • 1 - 100 Employee
    • Guild20 Advisory - Interim Chief Executive Officer
      • Jul 2016 - Aug 2018

      From start-up, developed & deployed an innovative proof of concept Same Day Cosmetic Car Repair Solution for OEM's & Motor Dealerships in AUS. An industry disruptor focused on delivering a compelling consumer proposition through convenience, quality and value across the automotive service & insurance sectors. From start-up, developed & deployed an innovative proof of concept Same Day Cosmetic Car Repair Solution for OEM's & Motor Dealerships in AUS. An industry disruptor focused on delivering a compelling consumer proposition through convenience, quality and value across the automotive service & insurance sectors.

    • Chief Executive Officer
      • Aug 2010 - May 2015

      A start up Joint Venture with Suncorp (ASX 15) which disrupted and transformed the industry. Rapidly developed a network of SMART repair centres across A&NZ from a single concept site, making it one of the globe's largest collision repairers servicing over 130,000 repairs a year on a "Next Day"​ basis. Created an award winning customer centric culture and a dynamic people engagement program. Developed the digital platform "Key2Key", a proprietary ERP system putting the Customer at the forefront. Effectively grew the value of the SMART business twenty-two fold as part a succesful equity earn-out. Accolades included: Winner of the Australian Business Award for Employer of Choice (2015), Service Excellence (2014), Innovation (2013) & Environmental Sustainability (2012) plus Champion of the Telstra Clever Australian Campaign in 2012. Show less

    • Australia
    • Retail
    • 200 - 300 Employee
    • Group Managing Director
      • Oct 2006 - May 2010

      Private Equity owned cleaning products & services Group with 200 retail outlets across A&NZ trading under GODFREYS and global wholesale operations with brand ownership for HOOVER. Appointed as Chief Operating Officer following the acquisition by Private Equity. Initially accountable for merging two regional family businesses into One Company, national Supply Chain transformation & new Franchise system development. Promoted to Group Managing Director in March 2008 - succesfully re-launched Hoover in AUS, developed a highly successful "Cleaner Living" new store format, launched an effective program of Pop-Up stores in regional Australia, introduced a New Product Development capability into Asia & launched a range of premium vacuums into the UK market. Show less

    • Transportation, Logistics, Supply Chain and Storage
    • 700 & Above Employee
    • President Retail Asia Pacific
      • Jun 2005 - Oct 2006

      Initial accountability for global transformation program & operations in SE Asia based in KL. Subsequently responsible for Retail Business stream across Asia Pacific and responsibility for in-country management within China, HK & Thailand. A solutions based approach to Logistics with a portfolio of major domestic and international high profile retail clients. Initial accountability for global transformation program & operations in SE Asia based in KL. Subsequently responsible for Retail Business stream across Asia Pacific and responsibility for in-country management within China, HK & Thailand. A solutions based approach to Logistics with a portfolio of major domestic and international high profile retail clients.

    • United States
    • General Manager Finance & Strategy - Food & Liquor
      • Jun 2003 - Jun 2005

      Leading retailer within the CML Group with a store portfolio across Supermarkets, Service Stations & Liquor within Australia and revenues exceeding A$20Bn. Initially accountable for the discount supermarket chain and subsequently promoted to head up all aspects of Finance & Strategy within the Food & Liquor Group. Recruited and developed a high performing team which received the Brand Award for Innovation in Business Intelligence. Leading retailer within the CML Group with a store portfolio across Supermarkets, Service Stations & Liquor within Australia and revenues exceeding A$20Bn. Initially accountable for the discount supermarket chain and subsequently promoted to head up all aspects of Finance & Strategy within the Food & Liquor Group. Recruited and developed a high performing team which received the Brand Award for Innovation in Business Intelligence.

    • Australia
    • Pharmaceutical Manufacturing
    • General Manager Group Development
      • Nov 1999 - Dec 2002

      Healthcare & Logistics conglomerate with interests in Hospitals, Diagnostic Services, Pharmacy Retail/Distribution, Generic Pharmaceuticals and Supply Chain Solutions . Initially appointed Chief Financial Officer for Mayne Health & responsible for Finance, Group Procurement and e-sourcing. Subsequently accountable for Group M&A and Business Integration - major programs included the AHC and Faulding acquisitions Healthcare & Logistics conglomerate with interests in Hospitals, Diagnostic Services, Pharmacy Retail/Distribution, Generic Pharmaceuticals and Supply Chain Solutions . Initially appointed Chief Financial Officer for Mayne Health & responsible for Finance, Group Procurement and e-sourcing. Subsequently accountable for Group M&A and Business Integration - major programs included the AHC and Faulding acquisitions

    • Group Finance Director
      • Jan 1992 - Oct 1999

      Roles included Financial Controller (Europe), Finance Director (Italy), Finance Director (UK) & culminated in Group Finance Director for Europe. Key brands included Parceline, Interlink & DPD Europe. Following divestment of the business to DPD, subsequently promoted to a leadership role at Group level based in Australia. Roles included Financial Controller (Europe), Finance Director (Italy), Finance Director (UK) & culminated in Group Finance Director for Europe. Key brands included Parceline, Interlink & DPD Europe. Following divestment of the business to DPD, subsequently promoted to a leadership role at Group level based in Australia.

    • United Kingdom
    • Beverage Manufacturing
    • 700 & Above Employee
    • Financial Planning Controller - Retail Division
      • Sep 1987 - Dec 1991

      Formerly Grand Metropolitan Retailing - Held various senior commercial finance roles within the Pub, Restaurant & Hotel chain operating over 1600 sites in the UK. Formerly Grand Metropolitan Retailing - Held various senior commercial finance roles within the Pub, Restaurant & Hotel chain operating over 1600 sites in the UK.

    • Law Practice
    • 1 - 100 Employee
    • Financial Controller
      • Sep 1985 - Sep 1987

      Operational audit role across Europe operating in UK, Switzerland, Germany, Austria & France. Promoted to divisional Financial Controller. Operational audit role across Europe operating in UK, Switzerland, Germany, Austria & France. Promoted to divisional Financial Controller.

    • United States
    • Manufacturing
    • 700 & Above Employee
    • Financial Accountant
      • Jan 1982 - Sep 1985

      Recruited as graduate trainee in Finance & promoted to Financial Accountant for the UK division Recruited as graduate trainee in Finance & promoted to Financial Accountant for the UK division

Education

  • Australian Institute of Company Directors
    Company Directors Course
  • INSEAD
    Advanced Management Program, International Executive Program
  • University of Central Lancashire
    BA Hons, Accounting

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