Norman Chew
Regional Director at ezeego1- Claim this Profile
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Malay Full professional proficiency
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Chinese Professional working proficiency
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English Native or bilingual proficiency
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Bio
Norman is a team player who is excellent with client management. He has a very good understanding of the travel industry as well as customer needs. Being a hands-on person who always response to all aspects of the client requirements whether Business Development, Business Operations, Account Management and Customer Servicing. A very proactive person and can represent the organization at key events and successfully secure and manage business. His reading of the client and accordingly providing them the solutions was the key in his successful stint with Ezeego1. Wishing him all the very best in all his future assignments
Norman was the Key Account Director of Abacus International, looking after our account. We worked together on renew the local contract, and subsequently migrated to the global contract. I am impressed by the professionalism of Norman throughout our working period. He paid attention to details, willing to think in our shoes, and always proposing mutual beneficial solutions. It was a very pleasant experience working with Norman.
Norman is a team player who is excellent with client management. He has a very good understanding of the travel industry as well as customer needs. Being a hands-on person who always response to all aspects of the client requirements whether Business Development, Business Operations, Account Management and Customer Servicing. A very proactive person and can represent the organization at key events and successfully secure and manage business. His reading of the client and accordingly providing them the solutions was the key in his successful stint with Ezeego1. Wishing him all the very best in all his future assignments
Norman was the Key Account Director of Abacus International, looking after our account. We worked together on renew the local contract, and subsequently migrated to the global contract. I am impressed by the professionalism of Norman throughout our working period. He paid attention to details, willing to think in our shoes, and always proposing mutual beneficial solutions. It was a very pleasant experience working with Norman.
Norman is a team player who is excellent with client management. He has a very good understanding of the travel industry as well as customer needs. Being a hands-on person who always response to all aspects of the client requirements whether Business Development, Business Operations, Account Management and Customer Servicing. A very proactive person and can represent the organization at key events and successfully secure and manage business. His reading of the client and accordingly providing them the solutions was the key in his successful stint with Ezeego1. Wishing him all the very best in all his future assignments
Norman was the Key Account Director of Abacus International, looking after our account. We worked together on renew the local contract, and subsequently migrated to the global contract. I am impressed by the professionalism of Norman throughout our working period. He paid attention to details, willing to think in our shoes, and always proposing mutual beneficial solutions. It was a very pleasant experience working with Norman.
Norman is a team player who is excellent with client management. He has a very good understanding of the travel industry as well as customer needs. Being a hands-on person who always response to all aspects of the client requirements whether Business Development, Business Operations, Account Management and Customer Servicing. A very proactive person and can represent the organization at key events and successfully secure and manage business. His reading of the client and accordingly providing them the solutions was the key in his successful stint with Ezeego1. Wishing him all the very best in all his future assignments
Norman was the Key Account Director of Abacus International, looking after our account. We worked together on renew the local contract, and subsequently migrated to the global contract. I am impressed by the professionalism of Norman throughout our working period. He paid attention to details, willing to think in our shoes, and always proposing mutual beneficial solutions. It was a very pleasant experience working with Norman.
Experience
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ezeego1
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Travel Arrangements
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100 - 200 Employee
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Regional Director
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May 2017 - Present
Responsible for establishing and maintaining strong partner relationships with suppliers and travel partners. These relationships will be formed by strategically identifying and targeting new potential partnerships. Enhance ezeego1’s position in the digitized industry. Explore new types of partnerships, develop new services. My good business relationship building skill is put to good use for the position. Work in close partnership with leading travel agents and business associates in the region. Responsible for developing appropriate sales strategy, identifying and prospecting sales leads. Oversee the entire negotiation process. Manage technical and commercial matters. Managing the customer relationships. Guiding and mentoring account management teams to ensure customer satisfaction.
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Lapan Lapan Travel Pte Ltd
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Travel Arrangements
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1 - 100 Employee
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General Manager
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Jun 2013 - May 2017
Norman has increased Lapan Lapan’s sales and net profitability by 300% compared against Year 20I3. The company continues to enjoy annual growth by at least 7 folds Year-Over-Year. The company's client base has also increased by at least 10 folds compared against 2013. In September 2015, the company received the Most Enterprising SME Award. In March 2016, the company was recognized as one of the Top 3 Tour Travel Agency by Tourism Malaysia. In February 2016, Lapan Lapan was also awarded the Top Travel Agent by leading hotels including Hatten, Melaka. As the General Manager in Lapan Lapan, Norman is involved in the establishing the Sales, Marketing and Business strategy and business directions. He manages the Supplier and Demand relationship as well as the preferred business distribution channels. He is resourceful and responsible and will always explore the best business decision to achieve the company’s overall revenue and profitability.
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Abacus Travel
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Travel Arrangements
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1 - 100 Employee
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Director
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Apr 2012 - May 2013
During my span with Abacus Travel Systems, I had successfully arrest and increased its declining market-share from 49% to 56% point as well as reduced its travel agency financial incentive pay-out by at least 45% through creative financial incentive package and travel products. The local suppliers (airlines, hotels, car rental and etc.) and travel agents recognized me as a hands-on leader that works toward a mutually beneficial business partnership agreement.
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Abacus International
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Leisure, Travel & Tourism
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1 - 100 Employee
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Director, North Asia
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Apr 1998 - Mar 2012
Over my career span in Abacus International, I successfully arrest the declining market-share for markets including Hong Kong and Taiwan from 57% and 61% point respectively when I took over the markets in March 2002 and grew the respective markets to 67% and 82% market-share respectively in 2012. The two markets were recognized as the leading GDS provider when I resigned in 2012. Hong Kong and Taiwan were the top 2 primary markets of Abacus International contributing over USD 24Million and USD 40Million annual segment revenue per annum respectively. Hong Kong and Taiwan were also the 2 Abacus markets with the lowest average per segment incentive pay-out compared against the other Abacus markets. I was recognized by the suppliers (airlines, hotels, car rental and etc.) and travel agents as a hands-on leader that supports mutually beneficial business partnership agreement. I managed the financial budget of the respective markets including Marketing, Financial Incentive, Market Motivation Bonus to continue to defend, grow and enhance the respective market-share and client base. I also lead strategic projects including Farrington-American Express GlobalMax migration project, GDS Migration Project, Abacus Hotel Projects and Abacus Partnership forums. In July 2011, I was handpicked by the Chairman of Abacus Travel Systems-Singapore to arrest its continued declining market-share as well as to stabilize the local company’s high staff turnover. It was initially agreed that I will be seconded from August 2011 for 2 years. However, in early February 2012, Abacus Travel Systems offered a direct employment agreement which I accepted.
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Education
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1983 - 1986
Singapore Polytechnic
Electrical and Electronics Engineering -
1982 - 1984
City & Guilds of London Art School
Electrical and Electronics Engineering -
1974 - 1978
Tanjong Katong Technical Secondary School
High School, Mechical Engineering -
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Singapore Polytechnic
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City and Guilds London
Full Technological Certificate, Electrons and Telecommunications
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