Experience

PerfectServe
• United States
• Hospitals and Health Care
• 200 - 300 Employee
• Consultant

  • Nov 2022 - Present


Microbe Formulas

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Director of SaaS Applications

  • Jul 2022 - Nov 2022

• Jira Administrator

  • Sep 2020 - Nov 2022

  Working as the JIRA Admin for Microbe Formulas, I spearhead the JIRA set up in alignment with agile best practices while directing JIRA implementation for the company. I organize user training and teaching sessions for the new and existing custom features and implementations. I also oversee various processes and procedures, including managing projects, system access, permission configuration, maintenance, troubleshooting, performance tuning, and evaluation of new plug-ins and JIRA upgrades to ensure smooth operations. Aside from this, I exhibited my proficiency and was recognized by JIRA community leaders of Idaho while serving as the scrum master to streamline operations. Furthermore, I manage multiple JIRA projects, workflows, schemes, portfolio settings, user groups, roles, and reporting, while supporting the Atlassian Automation for users to streamline manual processes, implement business procedures, and extract data for reporting and analytics. I also monitor Atlassian's health status and regularly inform team members regarding performance issues while successfully implementing agile project management methodologies, including spring planting, responding to plan changes, and adapting projects based on conditions. In addition to this, I develop JIRA-based reports, dashboards, and planning views according to user requirements while providing project metrics and reports.

• ApiFerre Brand Manager

  • Nov 2021 - Aug 2022

  While serving as the company's Brand Manager, I spearhead the development of ApiFerre and manage all aspects of the production processes, including sourcing of raw ingredients, product labels, packaging, shipping, and marketing operations. I proficiently managed the ApiFerre, a sister company of Microbe Formulas, and gained investors to become a standalone company, consequently being scheduled to be in over 200 stores across the 48 states in the United States. Aside from this, I direct all marketing efforts and negotiate with wholesalers while establishing the product identity using the customer’s journey. I collaborate with Shopify, SAP B1, Authorize.net, QuickBooks, and shipstation to establish a functional store for the company.

• Senior Project Manager

  • Jan 2021 - Jul 2022

  As Microbe Formulas' Sr. Project manager, I work with various stakeholders at different levels of the organization to manage systems and software related projects and improve transparency. I provide diplomatic and timely communication in an agile work environment with iterative planning and delivery cycles.

• Director Of Product Development

  • Aug 2021 - Nov 2021

  During my service as the Director of Product Development for Microbes Formulas, I supervised and mentored a cross- functional team in managing all product development needs to ensure a successful product launch. I established a strategic roadmap to effectively deliver and accomplish key business and product acquisition goals for the marketplace. I also trained new product development managers regarding company operations. I identified the client’s needs to ensure customer satisfaction and deliver top-tier services while consistently enhancing daily operations.

• Program and Product Manager

  • Jan 2021 - Aug 2021

  During my tenure as a Program and Product Manager, I conceptualized and created new product development processes that streamlined product launches to three months while overseeing the launch of nine new products and eight formulations, consequently ensuring successful and effective product launches. I established a product roadmap and executed product strategy while deriving insights from stakeholder interaction and market data. I also evaluated values while prioritizing stories, epics, and themes to ensure the workforce aligned with product strategy and roadmap. Moreover, I fostered robust collaboration with internal business partners to refine customer requirements and promote process enhancement while engaging with business stakeholders throughout the project to meet business goals and objectives. During the product development lifecycle, I effectively liaised and communicated with the marketing and technical development department. Also, I coordinated with the production teams and stakeholders on the development, testing, implementation, and deployment of plans.

• Project Manager

  • Sep 2020 - Dec 2020

  As Microbe Formulas’ Project Manager, I conceptualized and developed project plans while facilitating core team meetings and updating weekly status reports in Smartsheet. I managed all supporting artifacts, documents, and notes while documenting and escalating risks and issues to provide resolutions. I also implemented a strategic project scoping methodology to streamline project timelines and accomplish tasks on the set deadlines.



WCS Consulting

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• SAP IBP Consultant

  • Aug 2019 - Aug 2020

  Working as an SAP Functional Consultant for WCS, I directed the two full lifecycle SAP projects using IBP to analyze customer data and remove multiple touchpoints in the supply chain network, consequently reducing holding/shipping costs by 25% and maintaining the clients’ inventory at higher service levels. I documented the client’s business processes while implementing SAP IBP configurations/projects and providing system solutions. I also enhanced daily operations by creating training materials, designing documentation procedures, updating the projects’ status plan, and organizing application capabilities to support business processes and establish functional design specifications. Moreover, I defined software/system configuration and enhancement criteria to support production cut-over and post-go-live activities. I built relationships with clients, stakeholders, and teams to document user acceptance and test criteria and perform validation testing. Furthermore, I maximized product lifecycle management methods for NPIs to generate forecasts while monitoring performance, risks, and opportunities. In addition to this, I optimized and automated the forecasting processes by utilizing IBP, resulting in a 35% increased efficiency in forecast processing.



Vacasa

• United States
• Hospitality
• 1 - 100 Employee

• Seasonal International Portfolio Analyst

  • Apr 2019 - Jul 2019

  Working for Vacasa, I established robust relationships with homeowners by resolving their issues and concerns through effective escalation management. I monitored KPIs to ensure successful OKRs while presenting performance data to multidisciplinary teams and key stakeholders. I also maximized SQL and looker to streamline data consolidation in 12 different systems into a single database while performing quantitative analysis of revenue, risks, and forecasting, consequently enhancing daily operations and processes. Aside from this, I exceeded projected performance by researching the unit pricing and maintaining rates for the 8000 units in Canada and Mexico. Additionally, I evaluated the unit’s performance based on adjustments, resulting in decreased bookings per unit and a 65% increase in overall revenue.



Clearwater Analytics

• United States
• Software Development
• 700 & Above Employee

• Financial Analyst

  • Aug 2018 - Apr 2019

  As the Financial Data Analyst of Clearwater Analytics, I streamlined daily operations by utilizing different systems to reconcile investments and portfolio accounting transactions while proficiently managing corporate cash relationships with partner companies amounting to approximately $3.5B of assets. I maximized SQL and data analytics tools to develop content and metrics while delivering accurate financial statements and analytics. I also fostered robust and long-lasting relationships with clients while closely collaborating and interacting with Account Managers. Moreover, I evaluated and investigated 390+ reconciled accounts worth $25-30B+ daily, ensuring 100% data accuracy and reliability. I also established Amazon’s and Micro’s compliance policies for their systems to help them create financial statements accordingly.


St. Luke's Health System
• United States
• Hospitals and Health Care
• 700 & Above Employee
• Purchasing Intern

  • May 2018 - Aug 2018


Madhuban Indian Cuisine

• United States
• Advertising Services

• Restaurant Manager

  • Feb 2016 - May 2018

  During my tenure as the Manager of Madubhan Indian Cuisine, I spearheaded all logistic processes, including planning, procurement, distribution, inventory, accountability, and maintenance, while supervising six employees and managing daily operations using project management principles and a customer support plan (CSP). I proactively negotiated and liaised with vendors while researching potential partners and vendors to enhance operations. I also implemented the PLS system to optimize daily operations and trained staff to minimize kitchen errors while efficiently managing the restaurant, resulting in an 11% decrease in expenditure and a 15% increase in revenue growth.



Journeys

• Norway
• Travel Arrangements
• 1 - 100 Employee

• Assistant Manager

  • Sep 2014 - Feb 2016

  Working for Journeys as an Assistant Manager, I maximized project management methods to enhance optimal performance and meet the marketing objectives while collaborating with a cross-functional team of eight employees and implementing sales and marketing strategies to exceed store targets. I handled the analysis of the company’s finances and revenue by utilizing Smartsheet while consolidating essential data. I also strategically directed the store’s daily operation, increasing sales by 6% and reducing shrinkage by 2%.