Norman Mellett
Deputy Information Officer & Company Administrator at OMI Solutions (Pty) Ltd- Claim this Profile
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Bio
Credentials
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Deputy Information Officer
Information Regulator (South Africa)Jun, 2021- Nov, 2024 -
Teaching English as a Foreign Language
TEFL Professional Development InstituteSep, 2018- Nov, 2024
Experience
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OMI Solutions (Pty) Ltd
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South Africa
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Environmental Services
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1 - 100 Employee
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Deputy Information Officer & Company Administrator
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Feb 2020 - Present
Personal Assistant to the Director. Management of all legal mining documents. Quality Controller of central document database. Client Invoicing. Personal Assistant to the Director. Management of all legal mining documents. Quality Controller of central document database. Client Invoicing.
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MPC Connect
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South Africa
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Outsourcing and Offshoring Consulting
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100 - 200 Employee
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Learning Consultant
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Sep 2018 - Jan 2019
Teach English as a Foreign Language. Classroom Management, Learning Strategies, and International Teaching. Apply different teaching methods to meet diverse learner needs. Teach English as a Foreign Language. Classroom Management, Learning Strategies, and International Teaching. Apply different teaching methods to meet diverse learner needs.
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IRI
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United States
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Market Research
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700 & Above Employee
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Data Analyst
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Sep 2014 - Jan 2018
1. Responsible for execution and Maintenance of Data Management: Knowledge of data, relational databases Assist and execute in all elements of the database production and troubleshooting process as required Following through with the necessary stakeholders communicating with the relevant parties as required in order to resolve issues 2. Client Service Delivery: Deals with ad hoc requests and database related queries Support the Client Service team by uploading, maintaining and checking the data in the store level databases in preparation for analysis and reporting. Builds relationships with client key contacts as required in the role 3. General: Communicates issues, deadlines, to all parties as required Assists the Projects Team where necessary Adheres to all relevant policies and procedures and any other tasks that are reasonable Show less
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Mastercard
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Risk Agent - Risk Services
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Jan 2014 - Aug 2014
1. First level screening of Risk Sentinel & GateKeeper reviews and action according to the business rules and laid down business process and procedure. This includes new account registration, Purchases and Withdrawals.2. Blocking users as per business rules.3. Assess player profiles and take action on emerging fraud trends. Assess and take action, within critical time period.4. Perform risk related duties according to the laid down procedure.5. Requesting and reviewing and approving/rejecting of customer documentation using the agreed upon business rules and standard business process.6. Resolving of merchant queries telephonically, via the query tracking system and via e-mail. This includes Web Wallet support and incoming calls from merchant Call Centre’s.7. Ensure all Billing Queries are resolved timeously and successfully.8. Perform risk calls as required according to standard procedure.9. Deal effectively with internal and external clients / customer requests, queries and complaints. Show less
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Poker Fraud Investigator
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Apr 2008 - Jan 2014
1. Proactive screening of daily poker activity in accordance with outlined procedures. This includes :a. Investigation of newly registered accounts, suspicious purchase and cashin patterns, withdrawals and pending withdrawals every 4hourly.b. Screening of play on “anonymous tables” deemed as higher risk due to the anonymity.c. Investigate promotional winners to ensure winnings are in line with MGS Terms and Conditions.2. Investigation / Screening aims at assessing player profiles in order to make a risk decision and hence take the appropriate action on accounts within the critical time period in order to retain as much fraudulent funds as possible.3. Updating of the relative communication mediums post investigations.4. Resolving of merchant queries / escalations of suspicious activity received via the query tracking system.5. Responding to merchant emails related to suspicious activity, or office communicator and telephone in cases of urgency.6. Cooperation with other departments if and when it will aid the investigation. Show less
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DigiOutsource
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South Africa
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Entertainment Providers
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700 & Above Employee
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Call Centre Agent
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Mar 2005 - Dec 2007
1. Provide front line service to international clientele. 2. Answering customer queries via telephone and email. 3. Screening players’ accounts for fraud. 4. Verifying new customer accounts. 5. Handling of and taking full responsibility for all customer related queries. 1. Provide front line service to international clientele. 2. Answering customer queries via telephone and email. 3. Screening players’ accounts for fraud. 4. Verifying new customer accounts. 5. Handling of and taking full responsibility for all customer related queries.
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Tsogo Sun
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South Africa
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Hospitality
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700 & Above Employee
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Slots Shift Supervisor
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Sep 1997 - Dec 2002
1. Responsible for customer liaison. 2. Paying out money to customers in the event of a Jackpot. 3. Helping out in marketing functions within the casino and doing shows for staff and customers. 4. In charge of a group of staff and responsible for delegating work to junior staff. 1. Responsible for customer liaison. 2. Paying out money to customers in the event of a Jackpot. 3. Helping out in marketing functions within the casino and doing shows for staff and customers. 4. In charge of a group of staff and responsible for delegating work to junior staff.
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Education
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2008 - 2008
Cape Town T.E.F.L Training Institute
Certificate, Teaching English as a Second or Foreign Language/ESL Language Instructor -
2003 - 2004
Filton College, UK
Cerrificate, Electronic Image Making -
2001 - 2002
INTEC Education College
Certificate, Computer Graphic Artist -
1998 - 1999
Computer Services
Certificate, Computer Studies -
1995 - 1996
Academy of Learning College
Diploma, Administration Assistant -
1989 - 1993
Lowveld High School
Cerificate
Community
