NORMA PALOS
Member Service Representative at PRIMEWAY FCU- Claim this Profile
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Topline Score
Bio
Alma Puente
Norma is a detail-oriened senior teller at Primeway. She knows how to deal with memebers and she is very helpful anwering my concerns.
Alma Puente
Norma is a detail-oriened senior teller at Primeway. She knows how to deal with memebers and she is very helpful anwering my concerns.
Alma Puente
Norma is a detail-oriened senior teller at Primeway. She knows how to deal with memebers and she is very helpful anwering my concerns.
Alma Puente
Norma is a detail-oriened senior teller at Primeway. She knows how to deal with memebers and she is very helpful anwering my concerns.
Experience
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PrimeWay Federal Credit Union
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United States
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Financial Services
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1 - 100 Employee
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Member Service Representative
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Feb 2011 - Present
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Sr Teller
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Jun 2002 - Feb 2011
• Manage the daily operation functions of the teller line including coaching tellers on customer service, sales and operations.• Provide hands on training to new hires on systems, policies and procedures• Serve as a backup to member service representatives to ensure a high level of customer service
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JPMorgan Chase & Co.
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United States
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Financial Services
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700 & Above Employee
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Lead Teller
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Mar 1998 - Jan 2002
Assisted customers in meeting their daily banking needs Coached the teller team on customer service, sales and accurate transaction processing Conducted branch audits on a monthly basis Assisted customers in meeting their daily banking needs Coached the teller team on customer service, sales and accurate transaction processing Conducted branch audits on a monthly basis
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Senior Booth Clerk
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May 1991 - Jan 2001
Responsible for a team of six booth clerks who provided various services to customers Assisted customers in completing a variety of financial transactions Coached booth clerks to process transactions accurately and in accordance with company policies Responsible for a team of six booth clerks who provided various services to customers Assisted customers in completing a variety of financial transactions Coached booth clerks to process transactions accurately and in accordance with company policies
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Education
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Houston Community College
Business Administration
Community
