Norma Myers

Accounts Receivable Manager at Coastal Ice, Inc.
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US

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5.0

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Jim Goodall, CPA

Norma was a critical member of my transition team tasked with maintaining cash controls and processes while the company transitioned off of a legacy servicing system. Without Norma's help, major deliverables and toll gates would have been missed. I would recommend Norma to anyone looking for an seasoned manager with proven experience in balancing competing priorities and aggressive timelines.

Curtis Graves

Norma is a detail-oriented manager. She lets you know when you mess up and she praises you when you have done a good job. She will go to bat for her employees if the need arises. If you go to her with a question and she does not know the answer, she will tell you so and then finds someone that can answer the question for you. All these qualities help to make her a good manager. I have no problem working with or for Norma.

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Experience

    • United States
    • Retail Office Equipment
    • 1 - 100 Employee
    • Accounts Receivable Manager
      • Jan 2020 - Present

      Manage all activities in the accounts receivable function. Responsible for the collection activities such as sending follow up inquires, communicating with customers to ensure payment is made, keeping track of aged invoices and referring account to collections if applicable. Ensure the accuracy of receivable records and verifies outstanding account balances. Create financial reports relating to account receivable function and status of accounts on a monthly basis. Responsible for auditing methods and procedures of account receivable function to improve efficiency. Handle new customer set up, quotes and inventory control of products. Developed streamlined processes for preparing daily invoicing for customers who require special handling.

    • United States
    • Staffing and Recruiting
    • 700 & Above Employee
    • Contractor
      • Jun 2015 - Jun 2019

      Contract assignment with Reverse Mortgage Solutions - Validating all supporting documentation and ensuring all fields/sections of the HUD form are completed accurately. Submitting the claims to HUD with absolute certification the claim is filed under HUD guidelines subject to criminal and/or civil penalties. Maintain knowledge of HUD regulatory guidelines regarding processes and procedures. Special project involving researching and resolving discrepancies between two accounting systems, due to systems conversion. Assisted department with daily cash bank activity and processed journal entries. Prepared necessary journal entries for assigned GL accounts due to reconciliation project. Identify and post cash receipts into the accounting systems daily, AMB or SAP. Updated procedures as required. Other special projects as directed.

    • Netherlands
    • Business Consulting and Services
    • 1 - 100 Employee
    • Vice President, Cash Management
      • Apr 2006 - Aug 2013

      Management of Cash, overseeing the efficient and accurate cash posting/disposition for all loans. Manage monthly reconciliations of all servicing, operating, clearing, P&I and cash collateral accounts to ensure investor guidelines and requirements are within USAP compliance. Bank Liaison for all the financial institutions in which Situs currently has relationships with. Monthly analysis of products and services on all bank accounts to ensure accurate charges are assessed as well as the correct type of account established to maximize interest earnings. Oversee all implementation and process improvement of cash automation. Oversee annual Internal/external audits for Situs Asset Management.

    • Supervisor
      • Oct 2003 - Sep 2005

      Supervised staff in the Cash Analysis department, which was primarily responsible for the reconciliation of all clearing accounts as well as the distribution of aged reports throughout the company. Supervised staff in the Investor Reporting department, which was responsible for the reporting, remitting and reconciliation to investors consisting of 200,000 loans. Prepared monthly management reports to ensure all investor requirements were in compliance. Supervised staff in the Cash Analysis department, which was primarily responsible for the reconciliation of all clearing accounts as well as the distribution of aged reports throughout the company. Supervised staff in the Investor Reporting department, which was responsible for the reporting, remitting and reconciliation to investors consisting of 200,000 loans. Prepared monthly management reports to ensure all investor requirements were in compliance.

    • Consultant
      • Jul 2001 - Oct 2002

      performing FNMA reconciliation's, assisted and trained staff with FNMA investor reporting requirements and developed processes and procedures to ensure controls were in place to remain in compliance with the investor guidelines. performing FNMA reconciliation's, assisted and trained staff with FNMA investor reporting requirements and developed processes and procedures to ensure controls were in place to remain in compliance with the investor guidelines.

    • Consultant
      • Jul 2000 - Jul 2001

      performing reconciliation's, evaluating risks in department functions, assisted departments with developing procedures and communicating recommendations to client to improve internal and external controls and operating efficiency. performing reconciliation's, evaluating risks in department functions, assisted departments with developing procedures and communicating recommendations to client to improve internal and external controls and operating efficiency.

    • United States
    • Banking
    • Investor Reporting Supervisor/Manager/Mortgage Officer
      • Aug 1996 - Jul 2000

      Managed 12 Investor Reporting staff with $25 billion portfolio. Managed the remitting, reporting and reconciliation to investors consisting of 300,000 loans. Managed staff in reconciling and resolving exceptions for 300 custodial bank accounts to satisfy investor standards. Prepared management reports monthly for senior management's review on statistics of remitting and reporting to 275 private investors of percentages of bank accounts reconciled, detailing aged items to ensure investor compliance requirements were met. Assisted with internal and external audits as required. Directed staff in establishing departmental goals and objectives to provide leadership to ensure superior ratings for standards required by investors. Implemented procedures to reduce percentage of reporting errors by 85%. Closed down Houston office when company was sold and servicing was moved

    • Bank Reconciliation/Research Supervisor
      • Jan 1989 - Jun 1991

      Managed coordinated and trained staff in reconciliation and resolving exception issues of daily balancing cash flow and custodial bank accounts with a portfolio of $1.7 billion. Maintained 100% custodial accounts reconciled monthly with only 30-day items. Managed coordinated and trained staff in reconciliation and resolving exception issues of daily balancing cash flow and custodial bank accounts with a portfolio of $1.7 billion. Maintained 100% custodial accounts reconciled monthly with only 30-day items.

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