Norma L. Gutierrez

Administrative Assistant to the SLT & Directors at Revolution
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Contact Information
us****@****om
(386) 825-5501
Location
United States, US
Languages
  • English -
  • Spanish -

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Experience

    • United States
    • Plastics Manufacturing
    • 1 - 100 Employee
    • Administrative Assistant to the SLT & Directors
      • Jun 2021 - Present

      Responsible for supporting the Senior Leadership Team/Directors/Managers with meetings, projects, team activities, catering, travel accommodations air & lodging often on short notice. Arranges company wide travel. Process and reconcile travel and expense reimbursement requests. Manage multiple meeting room calendars, Schedule internal and external meetings. Strategically and proactively problem solve any challenges that may arise in supporting the senior leadership team. Perform administrative and office support, such as typing, spreadsheet creation, and maintaining information current and updated in our files. Responsible for maintaining the Flower Mound office running properly, addressing any issues that may come up. Maintains office and break room supplies. Relieves the switchboard person during her lunch time. Responds to and resolves administrative inquiries and questions. Welcomes and assists visitors and clients. Supports in researching, planning and executing company wide events. Downloads and manage some of our company bills, by downloading and keeping records to ensure that we are not being over charge. Maintains professionalism and strict confidentiality with all materials, and exercise discretion when interfacing with the business. Show less

    • United States
    • Construction
    • 1 - 100 Employee
    • Executive Assistant
      • Aug 2018 - Mar 2021

      Managed the employee apparel program for all employees of corporate and different divisions through out the year. Coordinate/managed the sporting and entertainment events for the sales team. Coordinated corporate volunteer opportunities with the outside non-profit organizations. Planned and organized monthly corporate luncheons, holiday parties and incentive events. Responsible for all the office and break room supplies for the four corporate buildings. Ran Reports for accounting department. Delivered outgoing mail and received incoming mail from Post Office. Distributed mail to the proper offices. Submitted expense reports for director, CEO and myself. Trips to the bank to deposit money and exchange money. Answer in-coming phone calls in a polite and professional manner. Accurately take messages. Welcome visitors and identify the purpose of their visit before directing them to the appropriate departments. Maintain comprehensive and accurate corporate records documents and reports. Perform minor accounting and bookkeeping duties. Office decorator, corporate photographer for special events. Took on the role as office manager due to corporate necessity to ensure that the office operates smoothly and efficiently. Show less

    • Belgium
    • Mining
    • 700 & Above Employee
    • Administrative Assistant
      • Oct 2012 - May 2018

      Managed IT help-desk by processing all incoming emails in SAP CRM, assign tickets in order to process them in a timely manner. Ran reports to ensure tickets are being completed in a timely manner. Researched and updated users with status on tickets. Verified that all the necessary approvals and information were in order to process an Access Request Form to receive access to different systems. General office administration included maintaining department files, supply inventory and facility management. Reconciled purchase card on a monthly basis with proper documentation to support purchases. Trained and coached ten new employees on the Lhoist way of doing business in IT. Show less

    • United States
    • Financial Services
    • 700 & Above Employee
    • Data Entry / Sorter
      • Aug 2012 - Oct 2012

      Ensured work processed is quality checked and customer instructions/procedures are followed. Effectively focused on customer service, quality and production flow. Made routine decisions and determined a proper course of action, within the limits of standard policies and procedures. Assisted document quality checking to ensure accuracy and timeliness of product delivery with a 100 percent emphasis on Critical/Sensitive accounts. Ensured work processed is quality checked and customer instructions/procedures are followed. Effectively focused on customer service, quality and production flow. Made routine decisions and determined a proper course of action, within the limits of standard policies and procedures. Assisted document quality checking to ensure accuracy and timeliness of product delivery with a 100 percent emphasis on Critical/Sensitive accounts.

    • United States
    • Transportation/Trucking/Railroad
    • 1 - 100 Employee
    • Administrative Coordinator
      • Nov 2011 - May 2012

      Managed central office operations to ensure effectiveness and efficiency. Created and ensured accurate reports for clients, corporate office and supervisors in accordance with specific requirements. General office administration to include maintenance of department files, supply inventory and facility management. Processed confidential ADP payroll accurately. Supported Human Resources including paid time off record keeping, employee benefits, injury reports, and recognition points. Show less

    • United States
    • Mining
    • 700 & Above Employee
    • Billing Clerk / Dispatcher
      • Nov 2009 - Jun 2010

      Coordinated billing, scheduling and dispatch systems for multiple locations. Administrated rates developed billing process and maintained files. Collaborated with accounts payable to ensure efficient delivery of required invoicing.

    • Contract Administrator
      • Jul 2009 - Nov 2009

      Ensured proper file maintenance and analyzed missing document reports for critical in-formation including: deposits, checks, invoices, receiving reports, and delivery records. Verified and sorted all contract documents and secured appropriate approvals.

    • Transportation SAP Trainer
      • May 2008 - Jul 2009

      Delivered training for Process Improvement Program and maintained current training material for multiple roll-outs and multiple lines of business. Produced/modified/created PowerPoint presentations and developed exercises that helped end-users become comfortable with SAP. Facilitated train-the-trainer sessions and instructed end-users to effectively use SAP. Served as subject matter expert to resolve SAP system issues.

    • Export Contract Administrator
      • Mar 2000 - May 2008

      Ensured the critical accuracy of export contracts for banks and customers. Managed detail work on export shipments with traffic, traders, branches and customers. Processed export invoices, drafted insurance certificates, developed compliant packing lists and issued beneficiary certificates to banks and/or customers. Managed customer and broker shipping communication. Issued payments to ocean freight, forwarding agents, insurance providers and miscellaneous vendors. Maintained database with the most current information and made sure all the contracts were up to date with the amendments. Trained local and international employees on effective exportation procedures. Show less

    • United States
    • Mining
    • 700 & Above Employee
    • Communications Operator
      • Jan 1997 - Mar 1999

      Provided front line support to ensure that all incoming calls and visitors were directed to their appropriate destinations in a busy and demanding environment. Operated the corporate office telephone system, routed electronic mail messages and fax messages, monitor status of overall communications system and took corrective action as necessary. Provided front line support to ensure that all incoming calls and visitors were directed to their appropriate destinations in a busy and demanding environment. Operated the corporate office telephone system, routed electronic mail messages and fax messages, monitor status of overall communications system and took corrective action as necessary.

Education

  • Executive Secretarial School Dallas, TX
    Associate's degree, Business Administration and Management, General

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