Experience

Karat® by Lollicup™

• United States
• Food and Beverage Services
• 100 - 200 Employee

• Warehouse Administrative Assistant Manager - National

  • Jun 2022 - Present

• Warehouse Administrative Supervisor - West Coast Division at Karat® by Lollicup™

  • Sep 2021 - Jun 2022

  Supervise the coordination of activities regarding clerical and administrative support staff in Warehouse Shipping Department Oversee daily duties of employees to ensure that quality standards are being met and proper procedures are being followed

• Key Account Relations Supervisor

  • Jan 2021 - Sep 2021

  Overseeing EDI Accounts thus providing supervision and coordination of the activities pertaining to clerical and administrative support staff ensuring accuracy in the shipping and billing sector

• Account Coordinator Supervisor

  • Jan 2020 - Jan 2021

  Overseeing Account Coordinator Team with a focus on Sales Order Processing Procedures to effectively achieve KPI's• Evaluating and understanding Clients objectives and challenges elaborating on customer service satisfaction• Collaborating with other departments to ensure implementation of company's vision and initiatives while building a high performing team• Strategically working with current task force on daily operational efficiency

• Account Coordinator - Team Lead 1

  • Oct 2019 - Jan 2020

  Support specialist for Retail and Distribution accountsProcessing Orders / Transportation coordinator in and out of state LTL and FTLProviding administrative support to Team while working with Accounting Dept on CMs / RMAsActing as an Extension of Sales Team providing additional customers service with pricing, promotions, proposalsSupport Team Initiatives to achieve KPI's Support to Graphics Team coordinating custom print

• Sr. Account Coordinator

  • Jun 2018 - Oct 2019

  Provide excellent customer service; communicate, and coordinate with other departments to resolve tasks. First point-of-contact for general customer inquiries (e.g., pricing, products, scheduling etc). Build and maintain business relationship with customers by providing prompt and accurate service; promote customer loyalty.• Process and follow-up on orders, applications, samples, and requests from customers and prospective customers• Assist customer needs and questions, problem solving• Handling customers inquiries via telephone, electronically, and/or in person• Cross-selling and educating customer regarding any product or service questions• Gather market and competitor information/data• Additional customer service and sales support related assignments. Show less



Amazonas Latin Food Imports Inc / VINI Imports Co Inc.

• Irwindale

• Supervisor Field Sales & General Operations

  • May 2015 - May 2018

  • Out of State Accounts Customer Service Specialist Overseeing general company operations mainly customer service and distribution • Work closely with upper management in implementing strategies and tactics for sustainable growth ensuring customer retention and satisfaction. • Supermarket Chain Liaison working closely with our assigned buyer introducing new products, and troubleshooting issues at the store level • Purchasing assistant for local grains and packaging supplies while coordinating packing room operations and work flow for in house private labeling • Work closely with the warehouse controlling inventory of products and supplies • Field Sales Supervisor mentoring and training team on skills and product knowledge • Created and coordinated Logistics for all general DSD routes including out of state Show less



NARIAS BOUTIQUE

• COVINA, CA

• OWNER

  • Apr 2013 - May 2015

  Established Retail Store – Organized / Designed Location. Implementation of daily activities and operation. Purchaser / Negotiator with wholesale establishments in the LA Fashion District Personnel Trainer Maintained clean display and store appearance Ensured customer satisfaction Recommended new products and upcoming events Established Retail Store – Organized / Designed Location. Implementation of daily activities and operation. Purchaser / Negotiator with wholesale establishments in the LA Fashion District Personnel Trainer Maintained clean display and store appearance Ensured customer satisfaction Recommended new products and upcoming events



Armand Dupree - Beauty Industry - Skin Care Trainer / Educator

• Greater Los Angeles Area

• District Sales Manager

  • Jan 2012 - Mar 2013

  Managing a sales force of 150 Independent Hispanic Business Owners Generating Sales, Staff, Orders, within a new market place Providing ongoing prospecting and lead generation Support Representatives in sales training product knowledge and company initiatives Planning and execution of sales meetings and trainings Managing a sales force of 150 Independent Hispanic Business Owners Generating Sales, Staff, Orders, within a new market place Providing ongoing prospecting and lead generation Support Representatives in sales training product knowledge and company initiatives Planning and execution of sales meetings and trainings



Avon Products Inc - Beauty / Cosmetics / Field Educator - Trainer

• Greater Los Angeles Area

• District Sales Manager

  • May 1997 - Jan 2012

  Managed a sales force of 350 to 475 Independent Business Owners Generated annual net sales quota Provided strategic planning for Achievement of Key Performance Indicators: Staff, Orders, Additions, Sales Provided ongoing prospecting and lead generation. Supported businesses in sales training , product knowledge and company initiatives Planned and executed sales meetings, new business and leadership trainings , top seller events Functioned as Division Computer Coach/Trainer, Division Skin Care / Beauty Specialist, Award Recognition BanquetCoordinator New Hire Field Coach / Observer Show less