Norlito Caballes
Help Desk Analyst at 4it- Claim this Profile
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English Professional working proficiency
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Tagalog Native or bilingual proficiency
Topline Score
Bio
Credentials
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Networking Essentials
CiscoSep, 2022- Nov, 2024 -
Introduction to Cybersecurity
CiscoSep, 2021- Nov, 2024
Experience
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4it
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Help Desk Analyst
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Aug 2019 - Present
- Level 1 Help Desk Analyst - Creates ticket in ConnectWise Manage - Dispatches tickets to Help Desk Engineers - Supports clients in the US - Level 1 Help Desk Analyst - Creates ticket in ConnectWise Manage - Dispatches tickets to Help Desk Engineers - Supports clients in the US
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Yempo - Your Employees Offshore
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Philippines
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Outsourcing and Offshoring Consulting
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1 - 100 Employee
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Dispatch Coordinator
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Mar 2018 - Aug 2019
-Take IT requests via phone or email -Log tickets through ConnectWise -Dispatched tickets to technicians -We support clients in the US, UK, and Australia -Take IT requests via phone or email -Log tickets through ConnectWise -Dispatched tickets to technicians -We support clients in the US, UK, and Australia
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[24]7.ai
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United States
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Software Development
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700 & Above Employee
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TSR
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Oct 2015 - Mar 2018
-Technical support for an ISP based in the US -Take calls and follow documentation, escalate where necessary -Pass the company's metrics -Technical support for an ISP based in the US -Take calls and follow documentation, escalate where necessary -Pass the company's metrics
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Education
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2005 - 2011
University of Cebu
Bachelor's degree, Computer Engineering
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