Experience

GTower Hotel

• Malaysia
• Hospitality
• 1 - 100 Employee

• Senior Captain

  • Nov 2014 - Present

  Maintain customer satisfaction review above 4.0 of 5.0 by actively resolving. 1. The Club (2018-2020)• Customer service• Event meeting• Cashiering2. Bread Lounge (2014-2018)• Customer service• Afternoon tea• Team leader Maintain customer satisfaction review above 4.0 of 5.0 by actively resolving. 1. The Club (2018-2020)• Customer service• Event meeting• Cashiering2. Bread Lounge (2014-2018)• Customer service• Afternoon tea• Team leader



InterContinental Hotels & Resorts

• Hospitality
• 700 & Above Employee

• Hostess and Receptionist

  • 2011 - 2014

  • Meeting and greeting clients• Booking meetings• Arranging couriers• Screening phone calls • Meeting and greeting clients• Booking meetings• Arranging couriers• Screening phone calls



Hotel Equatorial Kuala Lumpur

• Hospitality
• 1 - 100 Employee

• Hostess

  • 2005 - 2011

  • Provide guests with estimated waiting time• Seat guests based on guest preferences and balancing of customer flow in service stations• Welcoming guests • Provide guests with estimated waiting time• Seat guests based on guest preferences and balancing of customer flow in service stations• Welcoming guests



De Palma Group of Hotels

• Hospitality
• 1 - 100 Employee

• Housekeeper

  • 2003 - 2005

  • Room cleaning• Check in and Check out rooms • Room cleaning• Check in and Check out rooms