Chief Operating Officer

• Aug 2023 - Present

* Business strategy and management for Malaysia and Indonesia * Lead, manage, and give guidance to the operational team. * Establishing and strengthening ties with senior leadership and key stakeholders * Advise the CEO on strategic recommendations and opportunities for business planning, growth, and development. * Offering analyses of economic trends, revenue opportunities, expansion prospects, and the ability to quickly and effectively communicate any potential risks. * Carry out the company's overall strategy and support the CEO's opportunities * Creating monthly, annual, and five-year plans, as well as suggesting action plans to guarantee the accomplishment of annual goals * Provide an operating budget to ensure success through analysis and adherence to all legal, regulatory, and financial covenants * By conducting regular reviews of the governance, reporting, financial, IT/ERP, HR, and accounting processes, contribute to the overall improvement of the internal control environment. * Transform operational processes to be digital. Show less

General Manager

• Feb 2018 - Sep 2020

Manage overall wholesales business and retail operation Develop and strategise business development and growth KPI driven by Revenue, GP, EBITDA and SSSG. Manage overall wholesales business and retail operation Develop and strategise business development and growth KPI driven by Revenue, GP, EBITDA and SSSG.

Head of Business Process

• Mar 2017 - Feb 2018

Deputy General Manager

• May 2014 - Feb 2017

Country IT Manager

• Oct 2012 - May 2014

* Lead the process review & performance initiative project. Examine & review current processes and review how agreed processes are performing thru KPI and audits* Direct Tech Support, Application Support for the whole Malaysia. * Improve service levels. Reduce week-long average helpdesk backlog to 90% responsive within 24 hours.* Establish rapport and credibility with departments heads.* Hire and manage geographically dispersed staff of offering cultures and weaves them in teams. * Initiated and developed in-house training team that enabled timely and cost-effective delivery of end-user training.* Introduce and integrate new technologies: internet (e-commerce), intranet (ERP,HRMS) for customers, employees, and outlets to help streamline the business and gain additional revenue* Introduce technology and process standard of excellent and compliance in the company* Contribute to the definition of key strategic business objectives leveraging IT capability* Increase productivity through applications development and deployment* Manage relationships with key vendors and consultants Show less

Southern Region (Sales) Manager

• May 2009 - Sep 2012

• Manage Southern Region Sales Account • Manage Southern Region Sales Team • Report to General Manager • KPI based on sales & quota • Manage Southern Region Sales Account • Manage Southern Region Sales Team • Report to General Manager • KPI based on sales & quota

Senior Project Manager

• May 2007 - Apr 2009

• Act as Head of PMO • Manage all project documentation • Prepare and maintain project schedule • Ensure quality and risk management • Establish project budgets & timeline • Ensure resource management according to scope • Establish stakeholders management • Develop and motivate team members • Handle challenging 40 Million Value project smoothly using fully PMI Methodology • Manage team of project managers for hardware and software • Making high profile decision in critical situation • Protect top management interest and decision • Develop bridge between team members with high level stakeholder Show less

Project Manager

• May 2003 - Apr 2007

Projects - PentaISF, Eagle Insurance Project (Sri Lanka), WanaArtha Life (Jakarta), PentaTakaful, Takaful Nasional Project(Malaysia) and PentaISF, Hong Leong Assurance Project(Malaysia) • Take the lead in project management by balancing scope, time, and budget. • Collaborate closely with stakeholders and key project team members • Engage, equip, and lead customer project managers and team members • Manage the project in accordance with the CMMI Level 5 standard. • Participates in requirements analysis and ensures that all requirements are documented and signed off. • Participates in User Acceptance Testing • Participates in Operation Readiness Test to ensure infra, people, and system are ready for GO-LIVE. • Participates in Post-Live Post Mortem • Prior experience dealing with stakeholders. • Prior experience making the best decision in a critical situation. • Previous experience evaluating user Change Requests in terms of scope, time, and budget. • Participates in a team that successfully achieves CMMI Maturity Level 5 for the company. Show less