Norine Simões de Gois Sieradzki

Customer Success Manager at bnyou
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Contact Information
us****@****om
(386) 825-5501
Location
Curitiba, Paraná, Brazil, BR
Languages
  • Espanhol Limited working proficiency
  • Alemão Elementary proficiency
  • Inglês Limited working proficiency

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Bio

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Credentials

  • Copywriting: escrita para Email Marketing
    Escola Conquer
    Oct, 2022
    - Nov, 2024
  • Customer Experience (CX)
    Escola Conquer
    Jun, 2022
    - Nov, 2024
  • Produtividade e Gestão do Tempo
    Escola Conquer
    Jan, 2022
    - Nov, 2024
  • Customer Success: como conquistar e manter clientes
    Sebrae
    Mar, 2021
    - Nov, 2024
  • Customer Success
    Rock Content
    Aug, 2020
    - Nov, 2024

Experience

  • bnyou
    • Brazil
    • Wellness and Fitness Services
    • 1 - 100 Employee
    • Customer Success Manager
      • Jan 2020 - Present

      Assistance for professionals and clients Conducting research and analysis Organizing events with brand partners Creation and implementation of processes Customer Experience Tracking (NPS, Feedbacks, Ratings, Customer Health) Crisis management control Recruitment and training of professionals Real-time tracking of app activities (payment link creation, payment errors) Direct work with other teams focusing on improvements within the application Data management and analysis for decision making (New Customers, Recurring, Churn, Inactive) Creation of registration of professionals and services on the platform/application Show less

  • Azevedo & Gois Despachantes Ltda
    • Curitiba e Região, Brasil
    • Auxiliar administrativo
      • Nov 2015 - Nov 2017

      Responsible for the progress of the cars Entry of data into the system Implementation and forwarding of traffic fines General payments Assembly processes. Responsible for the progress of the cars Entry of data into the system Implementation and forwarding of traffic fines General payments Assembly processes.

  • Receita Federal do Brasil
    • Utilities
    • 400 - 500 Employee
    • Estagiária
      • May 2014 - Oct 2015

      Sector organization Creating and feeding spreadsheets Consultation and preparation of documents Process documentation and monitoring. Sector organization Creating and feeding spreadsheets Consultation and preparation of documents Process documentation and monitoring.

  • Conselho Penitenciário do Estado do Paraná - COPEN
    • Estagiária Ensino Médio
      • Oct 2010 - Sep 2011

      Sector organization Carrying out delegations with lawyers Administrative functions related to criminal proceedings Sector organization Carrying out delegations with lawyers Administrative functions related to criminal proceedings

Education

  • UNICURITIBA
    Relações Internacionais, Relações Internacionais
    2013 - 2017

Community

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