Noriko Sakamoto
Customer Success Manager - Japan at Menlo Security Inc.- Claim this Profile
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English Full professional proficiency
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Japanese Native or bilingual proficiency
Topline Score
Bio
Credentials
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ITIL V3 Foundation Certificate in IT Service Management
ISEBSep, 2010- Nov, 2024 -
MCSE
Microsoft CorporationSep, 2005- Nov, 2024 -
Certified Information Systems Security Professional (CISSP)
(ISC)²Jul, 2021- Nov, 2024 -
CCNA (Routing and Switching)
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Experience
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Menlo Security Inc.
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United States
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Computer and Network Security
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200 - 300 Employee
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Customer Success Manager - Japan
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Jan 2023 - Present
- Launched a new customer success program in Japan. - Launched a new customer success program in Japan.
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Exabeam
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United States
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Computer and Network Security
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500 - 600 Employee
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Customer Success Manager
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Jun 2022 - Dec 2022
- Acted as the owner of customer's overall success with the Exabeam platform, including subscription renewal and expansion of usage. - Managed customer escalations to ensure the highest level of customer satisfaction. - Closely worked with channel partners to enable them and deliver CSM services through them. - Acted as the owner of customer's overall success with the Exabeam platform, including subscription renewal and expansion of usage. - Managed customer escalations to ensure the highest level of customer satisfaction. - Closely worked with channel partners to enable them and deliver CSM services through them.
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Mandiant (now part of Google Cloud)
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United States
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Computer and Network Security
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700 & Above Employee
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Principal Engagement Lead - Mandiant Consulting
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Oct 2018 - Jun 2022
- Manage clients and engagements - Lead security incident response investigations that involve computer crimes and require log, forensic and malware analysis. - Lead application testing, source code reviews, threat analysis, network penetration, wireless network assessments and social engineering projects. - Manage clients and engagements - Lead security incident response investigations that involve computer crimes and require log, forensic and malware analysis. - Lead application testing, source code reviews, threat analysis, network penetration, wireless network assessments and social engineering projects.
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Cybereason
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United States
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Computer and Network Security
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700 & Above Employee
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Customer Success Manager
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Jun 2018 - Sep 2018
- Delivered EDR along with MSS (Managed Security Services) with handling all the processes related to post-sales. - Acted as security consultant to hold monthly meetings with presenting latest security landscape. - Single point of contact to strengthen customer relationship with encouraging customers to fully utilize EDR solution with security advisory. - Delivered EDR along with MSS (Managed Security Services) with handling all the processes related to post-sales. - Acted as security consultant to hold monthly meetings with presenting latest security landscape. - Single point of contact to strengthen customer relationship with encouraging customers to fully utilize EDR solution with security advisory.
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Akamai Technologies
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United States
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Software Development
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700 & Above Employee
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Senior Technical Project Manager, Security
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Jan 2016 - May 2018
- Delivered best cloud security which consists of the world largest CDN, WAF and advanced threat mitigations.- Supported 40+ largest enterprises to implement and operated the most sophisticated Internet edge which consistently suffered critical threat.- Acted as the single point of contact for managed security customers for all security issues and project deliverables.- Contributed to national Security with the analysis of big data in cyber threat area, including but not limited to answering customer inquiries of attack details and/or attack vectors to identify and implement effective mitigation measures.- Led managed integration of security solution with controlling schedule and resources.- Handled emergency integration for the customers under cyber attack.- Analyzed security activities in monthly or ad-hoc basis to create report and host a meeting with customers. Show less
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Technical Relationship Engineer
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Nov 2014 - Dec 2015
- Technical customer advocate responsible in post-sales relationship for the customers of Premium support. - Primary point of contact for technical support and managed resolution process in timely and effective manners.- Acted as technical consultant for any modification or improvement in the delivery process to minimize impact.- Proactively worked for customers to hold periodic meetings with analysis report and maintained long-term relationship.
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International SOS
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Singapore
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Hospitals and Health Care
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700 & Above Employee
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IT Manager
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Apr 2012 - Oct 2014
- Manage entire IT infrastructure in Japan including servers, LAN/WAN, PABX and PC with supporting 24x7 critical call center for medical services. - Control vendor relationship and brought more cost effective IT services to the business. - Budget control (CAPEX/OPEX) - Monitor SLA - Manage entire IT infrastructure in Japan including servers, LAN/WAN, PABX and PC with supporting 24x7 critical call center for medical services. - Control vendor relationship and brought more cost effective IT services to the business. - Budget control (CAPEX/OPEX) - Monitor SLA
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Thomson Reuters
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Canada
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Software Development
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700 & Above Employee
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Information System Engineer
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Apr 2006 - Feb 2012
- Managed Active Directory, Messaging, IP services (DNS/DHCP/WINS), SMS (managed over 3,000 desktops), file/print services. - Managed over 200 business critical servers including VMs on VMware ESX 3.5. - Accomplished centralized/remote management to automate administration using GPO/SMS/Scripting. - Process champion to implement ITIL based global standard IT processes to APAC. - Contributed various global/local projects as an APAC representative. - Managed Active Directory, Messaging, IP services (DNS/DHCP/WINS), SMS (managed over 3,000 desktops), file/print services. - Managed over 200 business critical servers including VMs on VMware ESX 3.5. - Accomplished centralized/remote management to automate administration using GPO/SMS/Scripting. - Process champion to implement ITIL based global standard IT processes to APAC. - Contributed various global/local projects as an APAC representative.
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PANACHE Corporation
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Within 23 wards, Tokyo, Japan
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System Engineer
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Jan 2005 - Apr 2006
- Roaming engineer to provide IT services to clients - 3rd level server administrator in the on-site team at the client site . - Roaming engineer to provide IT services to clients - 3rd level server administrator in the on-site team at the client site .
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Texas Instruments Japan Limited
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Within 23 wards, Tokyo, Japan
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Deskside Support
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Dec 2003 - May 2004
Provided 2nd level deskside support to over 1000 users in Tokyo Provided 2nd level deskside support to over 1000 users in Tokyo
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Cable & Wireless IDC Co.,Ltd
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Within 23 wards, Tokyo, Japan
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Network Operator
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Oct 2002 - Sep 2003
Maintained dedicated servers and DC facilities with providing 24x7 network monitoring and remote hands. Maintained dedicated servers and DC facilities with providing 24x7 network monitoring and remote hands.
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Education
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Chuo University
Bachelor, Law
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