Noriko Cool

Divisional departmental assistant 1 - School of STEM at Capilano University
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Contact Information
us****@****om
(386) 825-5501
Location
CA
Languages
  • English Professional working proficiency
  • Japanese Native or bilingual proficiency
Skills

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Bio

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5.0

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Nathalia E Souza

Noriko demonstrated professionalism, and ethics while we worked together. She showed a great organizational skills, and institutional knowledge that substantially supported decision making in team.

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Credentials

  • Travel and Tourism Management
    Trend College Vancouver
    Aug, 1998
    - Oct, 2024

Experience

  • Capilano University
    • Canada
    • Higher Education
    • 400 - 500 Employee
    • Divisional departmental assistant 1 - School of STEM
      • Jun 2019 - Present

      • Operated multiple software programs, such as Banner, Argos, and Laserfiche to search students’ portfolios correctly and created reports with MS Excel, Access, and Word.• Increased attendance of faculty and students at meetings and orientations via proactive communication using multiple platforms such as Constant Contact and MS Teams.• Promoted programs by answering inquiries within 48 hours on courses, programs, and events via email, walk-ins and phone calls. Also decribed and explained the application process clearly.• Adapted to working environments effectively and efficiently both individually and as a part of a team while demonstrating initiative in situations requiring action and decision-making. • Communicated well both orally and in writing, with a wide range of clients and colleagues, effectively collaborating with people of different ages, gender, race, religion or political persuasion.

    • Divisional departmental assistant 1 - NABU Post Baccalaureate program School of Business
      • Sep 2016 - May 2019

      • Prepared data for NABU Program vice-chair for the admission decision and communicate with RO and applicants.• Addressed issues on applications, program process, graduation by communicated with various departments, faculty, and students.• Planed and arranged the NABU orientation of 150+ attendance for catering, supplies, equipment, communication, room booking and set-up twice a year.• Played a assistant role in the proposal of admission process improvement by creating various reports and initiated bi-weekly meeting.• Researched and identified the essential data and compile them for decision making on my manager and convenors.

    • Office Temporary
      • Jul 2015 - Mar 2019

      Provided accurate receiving, payment processing, and delivering the on-line orders for textbooks from Capilano website. Maintained the orders completing with timely manner. Duties include coordinating and maintaining systems processes that support credit card payment, and delivery request to UPS.

    • Division Department Assistant 1
      • Feb 2016 - Oct 2016

      I work for varied administrative and customer service work in support of Humanities Division. An incumbent in this position is primarily responsible for ensuring that faculty and student records are maintained at the highest level of accuracy. Duties include coordinating and maintaining systems processes that support records and registration, processing forms, letters, and requests for detail on courses from our faculty members.

    • Cashier - Bookstore
      • Jan 2014 - Jan 2016

      Managed transactions with customers using cash registersCollected payments whether in cash or creditMaintained inventory, tidy and clean the entire storeResolved customer complaints, guide them and provide relevant information

    • Invigilator
      • Apr 2015 - Apr 2015

      Invigilated the final exams for students from the accessibilities service provided.

  • Capilano University
    • Canada
    • Higher Education
    • 400 - 500 Employee
    • Japanese Language Proficiency Test (official test) Coordinator
      • Sep 2010 - Jan 2011

      • Coordinated the application process such as receiving the applications and gave out the information, ID number, and the instruction • Arranged the exam rooms in the campus to accommodated the applicants • Recruited and trained the staff, created training systems, gave the orientations for the exam date • Organized the confidential documents from Japan meticulously according to the instruction from The Japanese Foundation in timely manner • Coordinated the application process such as receiving the applications and gave out the information, ID number, and the instruction • Arranged the exam rooms in the campus to accommodated the applicants • Recruited and trained the staff, created training systems, gave the orientations for the exam date • Organized the confidential documents from Japan meticulously according to the instruction from The Japanese Foundation in timely manner

  • Four Seasons Hotels and Resorts
    • Canada
    • Hospitality
    • 700 & Above Employee
    • Reservations
      • Jan 2007 - Jul 2007

      • Facilitating the promotion package/high room category to increase sales • Communicating with relevant departments to resolve problems involving guests • Facilitating the promotion package/high room category to increase sales • Communicating with relevant departments to resolve problems involving guests

  • Whistler Blackcomb
    • Canada
    • Recreational Facilities
    • 400 - 500 Employee
    • Accounts Receivable Clerk
      • Sep 2005 - Jul 2006

      • Reconciling over-due accounts and clearing discrepancy for corporate clients. • Balanced multiple GL accounts monthly and reported to the supervisor • Completed with accuracy invoices for all ski schools, meetings, and events. • Reconciling over-due accounts and clearing discrepancy for corporate clients. • Balanced multiple GL accounts monthly and reported to the supervisor • Completed with accuracy invoices for all ski schools, meetings, and events.

  • ResortQuest Whistler
    • Canada
    • Hospitality
    • 1 - 100 Employee
    • Front Desk
      • Sep 2004 - Sep 2005

      • Conducting daily checking in and checking out guests, daily cash out daily and audit report. • Communicating to relevant departments requests from guests. • Conducting daily checking in and checking out guests, daily cash out daily and audit report. • Communicating to relevant departments requests from guests.

  • Pan Pacific Vancouver
    • Canada
    • Hospitality
    • 1 - 100 Employee
    • Banquet Server
      • Jun 2002 - Apr 2005

      • Setting up and serving for banquets with 5 diamonds hotel standard. • Reporting to captains for group events concerns and requests from guests. • Setting up and serving for banquets with 5 diamonds hotel standard. • Reporting to captains for group events concerns and requests from guests.

  • Times Square Travel
    • Vancouver, Canada Area
    • Travel Consultant
      • Aug 1998 - Jul 2000

      • Consulting and arranging on pre-book of air travel, car, hotel, entertainment, visa, vaccination, and other requirement of guests. • Daily auditing for cash flow and reporting transaction to the accounting department. • Consulting and arranging on pre-book of air travel, car, hotel, entertainment, visa, vaccination, and other requirement of guests. • Daily auditing for cash flow and reporting transaction to the accounting department.

Education

  • Capilano University
    Associate's Degree, Psychology
    2008 - 2013
  • Vancouver Community College (VCC)
    Accounting and Business/Management
    2008 - 2008
  • Trend College Vancouver
    Diploma, Tourism and Travel Services Management
    1996 - 1997
  • Trend College Vancouver
    Certificate, Business Essential
    1996 - 1996
  • 神戸夙川学院大学 / Kobe Shukugawa Gakuin University
    Associate of Arts (A.A.), Early Childhood Education and Teaching

Community

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