Experience

Dealertrack

• United States
• Software Development
• 700 & Above Employee

• Lead Technical Writer

  • Aug 2016 - Present



Arcserve

• United States
• IT Services and IT Consulting
• 400 - 500 Employee

• Senior Technical Writer

  • Oct 2014 - Feb 2016

  Arcserve was a product of CA Technologies until 8/1/2014 when the product was sold to Marlin Equity Partners. Arcserve is now its own company and a leading provider of data protection software solutions that enable mid-market, SMB and enterprise customers to back up, replicate and recover unstructured and mission critical data across a hybrid of complex storage and recovery environments. Arcserve was a product of CA Technologies until 8/1/2014 when the product was sold to Marlin Equity Partners. Arcserve is now its own company and a leading provider of data protection software solutions that enable mid-market, SMB and enterprise customers to back up, replicate and recover unstructured and mission critical data across a hybrid of complex storage and recovery environments.



CA Technologies

• United States
• Software Development
• 700 & Above Employee

• Senior Technical Writer

  • Nov 2009 - Oct 2014

  Author and edit deliverables for online and printed distribution using Author-IT. Author content for a global audience and restructure an existing documentation set to improve usability. Write and create "How to" video docs from the product's documentation and record and upload to YouTube and the product website. Collaborate with internal and external stakeholders to improve the quality of our content. Work in an agile environment and participate in scrum teams. Author and edit deliverables for online and printed distribution using Author-IT. Author content for a global audience and restructure an existing documentation set to improve usability. Write and create "How to" video docs from the product's documentation and record and upload to YouTube and the product website. Collaborate with internal and external stakeholders to improve the quality of our content. Work in an agile environment and participate in scrum teams.



Google

• United States
• Software Development
• 700 & Above Employee

• Technical Writer

  • Mar 2008 - Apr 2009

  Wrote online help in RoboHelp and MadCap Flare. Wrote user guides/docs in Framemaker and MadCap Flare. Wrote online help in RoboHelp and MadCap Flare. Wrote user guides/docs in Framemaker and MadCap Flare.



DoubleClick

• Technical Writer

  • Sep 2006 - Mar 2008

  Wrote online help in RobHelp and MadCap Flare. Wrote user guides/docs in Framemaker and MadCap Flare. Wrote online help in RobHelp and MadCap Flare. Wrote user guides/docs in Framemaker and MadCap Flare.



GL Settle, US

• Technical Writer

  • Jul 2005 - Sep 2006

  Wrote online help in RoboHelp and user guides in Framemaker. Wrote online help in RoboHelp and user guides in Framemaker.



OASIS

• United States
• Information Technology & Services
• 700 & Above Employee

• Technical Writer

  • Jan 1999 - Jul 2005

  Wrote online help in RoboHelp and user guides in Framemaker. Wrote online help in RoboHelp and user guides in Framemaker.