Experience

Nile Air

• Egypt
• Airlines and Aviation
• 300 - 400 Employee

• Reservation Agent

  • Apr 2021 - Present

  • Coordinates activities of workers engaged in reserving seat space for passengers on scheduled airline flights: Assigns workers to tasks in accordance with abilities and personnel requirements. • Observes work procedures, monitors telephone calls, and reviews completed work to ensure adherence to quality and efficiency standards and to rules and regulations. • Records teletypewriter messages and telephones passenger service personnel to obtain information regarding flight cancellations and schedule changes and to determine disposition of passengers holding reservations on cancelled or rescheduled flights. • Posts flight schedule changes and passenger disposition information on bulletin board and directs staff to telephone passengers to notify of schedule and reservation changes. • Issuing all types of tickets such as: Normal, Special Discounted tickets, Refund, EMD's. • Contribute for the company to increase in sales and revenue. • Handle day-to-day problem resolution, escalating to higher levels as required. Show less



EGYPTAIR

• Egypt
• Airlines and Aviation
• 700 & Above Employee

• Reservation Agent (Trainee)

  • Feb 2019 - Mar 2020

  • Coordinates activities of workers engaged in reserving seat space for passengers on scheduled airline flights: Assigns workers to tasks in accordance with abilities and personnel requirements. • Observes work procedures, monitors telephone calls, and reviews completed work to ensure adherence to quality and efficiency standards and to rules and regulations. • Records teletypewriter messages and telephones passenger service personnel to obtain information regarding flight cancellations and schedule changes and to determine disposition of passengers holding reservations on cancelled or rescheduled flights. • Posts flight schedule changes and passenger disposition information on bulletin board and directs staff to telephone passengers to notify of schedule and reservation changes. • Issuing all types of tickets such as: Normal, Special Discounted tickets, Refund, EMD's. • Contribute for the company to increase in sales and revenue. • Handle day-to-day problem resolution, escalating to higher levels as required in transit area at Cairo Airport. Show less