Computer Operations Administrator

• Apr 2023 - Present

Systems Administrator

• Jul 2022 - Present

Participating in a fully-funded training program for various certifications, including Server+, Network+, Security+, and A+ Participating in a fully-funded training program for various certifications, including Server+, Network+, Security+, and A+

Science-Fiction Author

• Aug 2021 - Present

Personally wrote, edited, and marketed the first novel in a planned series. Directed a small team of artists to complete illustrations and graphic assets on schedule and within budget. Currently managing advertisements and social media pages to interact and provide updates to fans while cutting frivolous expenses. Personally wrote, edited, and marketed the first novel in a planned series. Directed a small team of artists to complete illustrations and graphic assets on schedule and within budget. Currently managing advertisements and social media pages to interact and provide updates to fans while cutting frivolous expenses.

Advanced Technical Support Engineer

• 2015 - 2017

o Diagnosed, troubleshot, and resolved/repaired issues with Androids, iPhones, and Windows devices, including incidents with software, hardware, customer accounts, and the internal infrastructure of AT&T itself. o Built familiarity with DevOps, ticketing systems, wikis and documentation programs, inventory databases, and proprietary software. o Contributed to team efforts, project management, and meeting tight deadlines. o Diagnosed, troubleshot, and resolved/repaired issues with Androids, iPhones, and Windows devices, including incidents with software, hardware, customer accounts, and the internal infrastructure of AT&T itself. o Built familiarity with DevOps, ticketing systems, wikis and documentation programs, inventory databases, and proprietary software. o Contributed to team efforts, project management, and meeting tight deadlines.