Experience

Maryland State Retirement and Pension System

• Government Administration
• 100 - 200 Employee

• Administrative Officer I

  • Apr 2019 - Present

  Supports the full range of workload tracking, compliance, coordination, and related pension activities. Exercise considerable independent judgment in the application of appropriate guidelines and policies in achieving organizational goals. Meets the needs of internal and external customers while supporting the state of Maryland service line program objectives. Advise program managers regarding budgetary concerns such as projected shortfalls or unanticipated financial needs. Provide advice regarding significant deviations from the original plan. Provides administrative support for organizational procurement and contracting by delivering, securing, and negotiating the resources or services needed to manage and run an organization. Facilitate a broad range of functions, including actuarial valuation database maintenance and administration of pension benefits for defined benefit and contribution plans. Implemented administrative programs that reduced redundancy, streamlined processes, and improved daily operations. Show less



RPG Squarefoot Solutions

• United States
• Retail Office Equipment
• 1 - 100 Employee

• Executive Assistant

  • Aug 2018 - Mar 2019

  Successfully coordinated and supervised office operations to include personnel movement and accountability reports. Supervised the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. Provided ongoing project management support by proactively tracking, chasing, and progressing current issues, prepared ad hoc financial tracking reports. Proofread and edited correspondence for executives and clerical team for content, punctuation, spelling, and grammar of routine correspondence, publications, policies, and regulations. Prepared invoices, reports, memos, correspondences, financial statements, and other documents using the database, word processing, Microsoft Excel, or Microsoft Word. Provided employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes. Implemented corporate and departmental policies, procedures, and service standards in conjunction with management. Show less



Boston Mutual Life Insurance

• United States
• Insurance
• 200 - 300 Employee

• Sales Assistant

  • Apr 2015 - Dec 2016

  Provided a wide range of administrative, sales and support-related tasks to the Regional Sales Directors making sure to pay attention to detail. Developed new business opportunities by identifying and generating sales from referrals, networking, marketing, cold-calling, and lead databases. Scheduled appointments with prospective insurance customers and meeting business owners and individuals at their homes and offices. Expanded current business by consistently understanding clients' changing needs and making appropriate recommendations. Handled incoming calls and assisted customers in choosing an appropriate life insurance policy. Prepared insurance forms, including identification cards, policy papers, premium schedules, and endorsements, for a better understanding of the customers. Provided a wide range of administrative, sales, and support-related tasks to the Regional Sales Directors making sure to pay attention to detail. Provided timely professional advice to insurance policyholders by resolving queries and processing monthly premium transactions. Reviewed and processed RFPs and created proposals using proprietary company software. Regularly communicated with team, insurance agents, or brokers to research and collect necessary information for reviewing transactions. Show less



OneMain Financial

• Financial Services
• 700 & Above Employee

• Branch Account Executive

  • Oct 2006 - Apr 2015

  Worked directly with customers through the entire lending cycle, from loan application to loan closing, by reviewing financial credit data for creditworthiness, verifying documents to support credit and income, presenting loan documents. Made sure all lending contracts and processes were complete per internal, lending, State, and Federal laws. Collaborated with partners regarding the development and implementation of cross-selling initiatives. Built strong rapport with both potential and existing clients. Actively promoted and sold bank products and services focused on building new and maintaining existing business relationships, resulting in an increased customer base. Relentlessly maintained a robust database of prospects through cold calling, networking with business owners, and working closely with internal departments, achieving set goals. Accurately analyzed customer financial information and recommended products to serve customers and the company's needs best. Built strong collaborative, trusting relationships with new and existing customers by providing timely and accurate responses to requests for assistance, information, products, and services. Show less