Experience

Photobooth Supply Co
• United States
• Photography
• 1 - 100 Employee
• Account Manager

  • Nov 2021 - Present


Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Customer Success Specialist Team Lead

  • Nov 2016 - Present

  Resolve routine and escalated issues from bankers and customersAssist bankers and customers with basic hardware or software operating system questionsIdentify and recommend areas of opportunity to increase quality performanceFacilitate team meetings and floor wide engagement activitiesAssess and meet the needs of customers and/or solve customer problemsCommunicate company unit policy, procedures and practicesTeach bankers to recognize service opportunities Create reports in response to routine and custom reporting requests to meet performance standardsTrack and analyze monthly reports such as department metrics, consolidate and analyze for trends and variancesCommunicate information to customers, managers and employees across multiple departmentsServe as a liaison for the department to discuss complex administrative matters, business processes, and special project activitiesParticipate in various projects and coordinate work schedules to meet business expectationsProvide complex administrative and project support to managerWork with management team to identify problems and improve customer service levelsAssist in supervising workflow and quality of team membersObserve and assist supervisor train and coach bankers, writing and conducting performance reviewsMotivate and provide performance feedback to bankers Provide strong analytical and quantitative skills to the confidential work environment Foster an all inclusive workplace Show less

• Online Customer Service Banker

  • Jul 2014 - Present

  Respond to inbound phone calls Help deliver on the vision and build lifelong relationships with customersDemonstrate leadership through contributing to a company culture that supports customers in achieving their financial goalsEngage every customer by phone with information and suggestions for new financial products or servicesFocus on satisfying all of Wells Fargo’s customers’ financial needsConsistently meet all compliance, regulations and identification guidelinesSet and achieve goals for daily core solutionsDemonstrate solid knowledge of the financial products and services offered by Wells FargoDrive to achieve the highest level of performance without sacrificing customer serviceDemonstrate self-motivation, a positive attitude and have the ability to work well on a team Maintain strong listening, written and verbal communication skills Be receptive to coaching and feedback, Meet/exceed goals and solve problems while working in a fast paced environment Show less



Target

• Mexico
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Price Accuracy TM

  • Jul 2011 - Jul 2014

  Deliver accurate pricing through tickets, labels and signs Maintain a great-looking work area Resolve guest concerns quickly and accurately Work as part of a fast, fun and friendly team Provide fast, fun and friendly checkout service. Resolve guest concerns in a positive, helpful manner. Work as part of a team. Know REDcardSM messaging and solicit guest registrations. Handle all returns, exchanges and customer complaints Sorting returned and exchanged merchandise into the proper areas and making sure other team members take them Neatly stock items on shelves and process transactions Identify and report safety concerns promptly Show less



Foodmaxx

• United States
• Retail Groceries
• 1 - 100 Employee

• Utility Clerk

  • Jun 2010 - Dec 2010

  Provide superior customer service Assist Grocery clerk as needed Greet customers, bag groceries and help customers out to their cars Collect empty carts for return to the store Price checks, stocking of bags at the check stands Return merchandise to the shelf Keep registers and other store areas clean and in order Provide superior customer service Assist Grocery clerk as needed Greet customers, bag groceries and help customers out to their cars Collect empty carts for return to the store Price checks, stocking of bags at the check stands Return merchandise to the shelf Keep registers and other store areas clean and in order



Six Flags

• United States
• Entertainment Providers
• 700 & Above Employee

• Entertainer

  • Feb 2009 - Aug 2009

  Performed as a body/fur-suit character Performed in show production Performed specific choreographed movements during parades Acted as park ambassador to entertain guests Meet, greet and entertained our park guests Enforced all park policies and procedures Maintained guest satisfaction and profitability of the company Performed as a body/fur-suit character Performed in show production Performed specific choreographed movements during parades Acted as park ambassador to entertain guests Meet, greet and entertained our park guests Enforced all park policies and procedures Maintained guest satisfaction and profitability of the company