Mediator and conflict resolution specialist

• Jul 2018 - Present

Employment Guide & Career Coach

• Dec 2014 - Jul 2018

• Career Coach for long term unemployed seeking a route back to the workplace • Analysing trends in the market place and implementing necessary training for clients • Manage and operate core nationwide databases in accordance with the department of Social Protection • Deliver information sessions to multiple 30-person teams on housing issues and Asylum Seeker/Refugee rights to access social welfare and the jobs market • Organise and evaluate a caseload of 150- 200 clients, producing… Show more • Career Coach for long term unemployed seeking a route back to the workplace • Analysing trends in the market place and implementing necessary training for clients • Manage and operate core nationwide databases in accordance with the department of Social Protection • Deliver information sessions to multiple 30-person teams on housing issues and Asylum Seeker/Refugee rights to access social welfare and the jobs market • Organise and evaluate a caseload of 150- 200 clients, producing monthly reports and statitics • Proactive relationship building with community groups and employment sector to further advance the career prospects for clients Show less • Career Coach for long term unemployed seeking a route back to the workplace • Analysing trends in the market place and implementing necessary training for clients • Manage and operate core nationwide databases in accordance with the department of Social Protection • Deliver information sessions to multiple 30-person teams on housing issues and Asylum Seeker/Refugee rights to access social welfare and the jobs market • Organise and evaluate a caseload of 150- 200 clients, producing… Show more • Career Coach for long term unemployed seeking a route back to the workplace • Analysing trends in the market place and implementing necessary training for clients • Manage and operate core nationwide databases in accordance with the department of Social Protection • Deliver information sessions to multiple 30-person teams on housing issues and Asylum Seeker/Refugee rights to access social welfare and the jobs market • Organise and evaluate a caseload of 150- 200 clients, producing monthly reports and statitics • Proactive relationship building with community groups and employment sector to further advance the career prospects for clients Show less

Project Manager

• 2007 - 2014

• Promoted to source funding and drive the expansion of a purpose-built €1.7M supported housing facility for marginalised refugee groups in the Tallaght area • Secured 100% funding from the HSE through annual funding applications, managed a €1M annual budget. Prepared project monthly and annual reports for the HSE • Supervised project team; devised and implemented training for 30 staff • Led policy change in light of budget cuts, introduced volunteers and CE participants… Show more • Promoted to source funding and drive the expansion of a purpose-built €1.7M supported housing facility for marginalised refugee groups in the Tallaght area • Secured 100% funding from the HSE through annual funding applications, managed a €1M annual budget. Prepared project monthly and annual reports for the HSE • Supervised project team; devised and implemented training for 30 staff • Led policy change in light of budget cuts, introduced volunteers and CE participants • Achieved HIQUA inspection standards for the first time in the history of the project • Designed and implemented a new work program for multiple shift rota resulting in sick leave reduction and budget savings • Liaised with educational and Religious bodies to develop strong links and opportunities for our clients. Developed links with Google to develop a mentor and volunteer system with the organisation • Member of a steering committee for health and safety issues • Directed cultural change and introduced multi-Cultural training and awareness resulting in better relationships with the clients and staff

Project Worker

• 2007 - 2009

• Planned and developed the start-up of a homeless hostel for 22 women • Developed and maintained a safe space for trafficked women whereby dialogue and storytelling could emerge as a tool for recovery and progression, including child access and drug policies • Coordinated a team of 12 staff during my time as deputy manager • Liaised with the HSE, DCC, The Homeless Persons Unit, Ruhama and the DSP to support and encourage clients to access services

Facilitator

• 2005 - 2006

• Developed HDip thesis by facilitating a new parenting programme based on a unique combination of online tutorials and class discussion. • Recruited and selected participants, collated and interpreted the results using qualitative and quantitative research methods • Evaluated the programme and carried out continuous assessment of the programme, presenting final results to Department of Social Welfare for future budget and funding planning

Researcher

• 2004 - 2005

• Researched materials on Howard Gardner’s Multiple Intelligence theory; developed lesson plans leveraging research output; liaised with staff to instruct them on usage of research-based materials in the classroom

Teacher

• 2003 - 2006

• Taught and organised an innovative immigrant integration programme for Refugees and Non- Nationals • Developed materials for and taught QQI modules in Language, Communications and Living in a Diverse Society. Designed and delivered Adult Education programmes in History and Spanish for those on a return to learning path • Developed and implemented 10-week pilot studies for young mothers to enhance their study skills and prepare them to take the Leaving Certificate • Taught and organised an innovative immigrant integration programme for Refugees and Non- Nationals • Developed materials for and taught QQI modules in Language, Communications and Living in a Diverse Society. Designed and delivered Adult Education programmes in History and Spanish for those on a return to learning path • Developed and implemented 10-week pilot studies for young mothers to enhance their study skills and prepare them to take the Leaving Certificate

Co-ordinator

• 2005 - 2005

• Planned, implemented and delivered activity programmes for 150 underprivileged children • Led the programme in a challenging context of 3 months from conceptual design to completion; established program template for reuse of delivery in subsequent years • Led, organised and motivated a team of 16 volunteers and community workers • Planned, implemented and delivered activity programmes for 150 underprivileged children • Led the programme in a challenging context of 3 months from conceptual design to completion; established program template for reuse of delivery in subsequent years • Led, organised and motivated a team of 16 volunteers and community workers

Volunteer Trainer

• 2004 - 2005

• Designed and facilitated a training programme for Literacy Tutors for non-English speaking refugee students • Literacy tutor for multiple non-English speaking students, including some with learning difficulties • Designed and facilitated a training programme for Literacy Tutors for non-English speaking refugee students • Literacy tutor for multiple non-English speaking students, including some with learning difficulties

Manager

• 1993 - 1999

• Managed a busy 20 employee restaurant, including hiring staff, day to day supervision, managing budgets and cash flows • Managed a busy 20 employee restaurant, including hiring staff, day to day supervision, managing budgets and cash flows