Experience

Nord-Lock Group

• Sweden
• Industrial Machinery Manufacturing
• 200 - 300 Employee

• Regional Managing Director, Asia Pacific & China

  • Aug 2012 - Present

  As the Regional Managing Director for Nord-Lock my geographical responsibility is all of APAC except Japan. However, for the moment my focus is to building-up sales on the China and India market. Significant sales increases reached during first year of operations.

• General Manager, Asia Pacific

  • Oct 2011 - Jul 2012

  I was hired to build-up the Sales & Support functions of Nord-Lock in Asia Pacific region. First task was to establish the Asia Pacific office in Singapore, hiring staff and setting up of all needed processes and procedures. Focus of the sales team is to take care of existing distribution partner, build-up brand awareness thru exhibition & conference participation plus placing ads in industry relevant magazines.



C2SAT Asia Pacific Pte. Ltd.

• Managing Director

  • Sep 2009 - Oct 2011

  • Built up sales revenue from start-up to 16 systems in the initial 15 months, with continuously increasing growth; cutting procurement costs by up to 20% by sourcing from Asian markets for identical/improved quality products (include limited resources) • Effectively started and successfully established C2SAT's presence in Asia as a reputable manufacturer; leads company's participation and presentations in major Trade Exhibitions • Created a solid network of Distributors across the Asia Pacific Region • Key role in opening a 1M USD VSAT Antenna Contract Manufacturing Facility in Singapore, organized physical office structure, hiring local customer support and sales teams • Handled 3rd party leasing for CAPEX sales Show less



Blue Ocean Wireless

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Head of Operations

  • Nov 2007 - Jul 2009

  • Established company’s GSM roll-out process on ship vessels, created Network Operations Centre, resulting to 350 successful installations in the first year • Successfully launched GSM world-wide network using satellite technology in just four months • Built, developed and coordinated teams to handle global operations from Southampton UK, Cypress, US, Singapore and Philippines • Planned and Implemented a highly detailed reporting network system, reflecting the company’s Key Performance Indicators • Member of the Executive Committee Show less



Nokia Siemens Networks

• Telecommunications
• 1 - 100 Employee

• Head of Business Excellence, Hutchison Accounts

  • May 2007 - Oct 2007

  • Integration Manager for Hutchison account teams in HK, India, Indonesia, Israel, Sweden, UK, Italy and Austria, setting up smooth transitional working systems between the newly merged NSN account teams and Hutchison as a global client• Evaluated efficiency of the merged NSN Hutchison Global Account Team, focusing on individual countries, proposing and effecting needed changes and solutions• Fully responsible for Hutchison’s global customer satisfaction survey planning and implementation• Supporting local account teams during tender phases Show less

• Senior Care Manager

  • Aug 2004 - Apr 2007

  • Specifically hired to turn around StarHub’s Care Business from an all-time-low satisfaction level of 4.3• Successfully increased and maintained level to 6.9 out of 10 within a year by re-organizing and managing a team of 20 engineers to cater to StarHub’s unique needs• Key role in negotiating annual Technical Support Agreement with customer• Took up SAP coordination role when software was implemented in own account team• Full Responsibility of all Care Business with StarHub

• Senior Care Manager

  • Aug 1999 - Jul 2004

  • Actively contributed and played key role leading to the positive development of customer satisfaction, when Globe account was taken over in 1999 customer satisfaction was rated level 3 out of 10, last satisfaction survey before leaving account at level 7.8• Responsible for all Care Service Operations of assigned Account GLOBE TELECOM• Developed and implemented a Customer Satisfaction Survey System for GLOBE which was subsequently promoted as a standard Client Satisfaction Survey for Nokia worldwide • Managed P&L for Account’s Care Business, including general direction, objective setting and new business development• Key role in negotiating yearly (15M US$) Technical Support Agreement with customer• Identified and developed new business opportunities and customer needs in order to actively contribute in service development and further customer satisfaction• Forecasted and reserved engineering resources according to the account's needs• Established operating practices and reviewed ongoing operations to ensure appropriate management of Care Team Show less



ECI Telecom

• United States
• Telecommunications
• 700 & Above Employee

• Technical Support Manager

  • Mar 1997 - Jul 1999

  • Managed implementation of 50M US$ project with local Telecom Operator PLDT• Management of all Technical Support activities in the Asia Pacific Region• Overseer of Import/Export Department, Provided Sales Support • Standardized Training Programs for Engineers, establishing a Central Technical Laboratory for Simulation and Training, a first within ECI Asia• Successfully created a 24-Hour Hotline Technical Support Service for Asia

• Technical Support Engineer

  • Sep 1993 - Feb 1997


Deutsche Telekom
• Germany
• Telecommunications
• 700 & Above Employee
• Lineman

  • Aug 1980 - Sep 1992