Experience

American Orthodontics

• United States
• Medical Equipment Manufacturing
• 200 - 300 Employee

• Customer Service & Administration

  • Mar 2020 - Present



SEPARATIONS

• South Africa
• Biotechnology Research
• 1 - 100 Employee

• Service & Applications Manager

  • Mar 2013 - Mar 2020

  Manage Applications & Service: Coordinate all the work that comes in; Scheduling of work; Communicating job expectations; Planning for each quarter; Monitoring, appraising & reviewing work being done; Communicate with customers, Customer visits; Generating of Preventative Maintenance Plans (service contracts); Supply installation & training costs to sales colleagues; Determine customer service requirements; Improve customer service quality; Manage annual targets; Generating of quotations; Processing of orders; Handling of customer/instrument records; Communicate pricing & part numbers from suppliers; Pre -delivery check of instruments; Complete & submit tenders; Scheduling of employee training; Manage installation projects; Arrange annual calibration of tools; Compile service reports; Evaluating Job Cards & loading them on customer data base; Calculation of spares & consumable prices; Managing staff requirements e.g. tool cases - safety gear etc.; Plan/Book local & international applications & service travels; Show less



Euro Mech Service Centre

• Johannesburg Area, South Africa

• Customer -Admin Manager

  • Mar 2005 - Sep 2012

  Motor Vehicle repair centre. Handling of finances, spares, customer relations and basic repairs on motor vehicles. Motor Vehicle repair centre. Handling of finances, spares, customer relations and basic repairs on motor vehicles.