Norbert Truffel
Service Manager at Kilchenmann AG- Claim this Profile
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French Limited working proficiency
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German Native or bilingual proficiency
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English Full professional proficiency
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Bio
Lea Gleixner
Norbert has been my Senior Coach during various Design Thinking trainings in Rwanda and Switzerland. He has the rare ability hold space for every member of even highly diverse teams throughout the design process. Always open to learning something new himself, he has never shied away of letting us tap into his knowledge and experience. Undoubtedly, he has been an important guide and role model on my journey to become a coach and applying theses skills on the job. I wish him all the best on his own Design Thinking journey!
Madlen Medina
Norbert has evolved super quickly from Design Thinking Coach to Trainer thanks to his thoughtful understanding of the methodology, ability to manage team dynamics and clear communication skills. He is the first coach trained in-house who is now training other colleagues to be certified and wish nothing but success in his road as a coach and trainer!
Lea Gleixner
Norbert has been my Senior Coach during various Design Thinking trainings in Rwanda and Switzerland. He has the rare ability hold space for every member of even highly diverse teams throughout the design process. Always open to learning something new himself, he has never shied away of letting us tap into his knowledge and experience. Undoubtedly, he has been an important guide and role model on my journey to become a coach and applying theses skills on the job. I wish him all the best on his own Design Thinking journey!
Madlen Medina
Norbert has evolved super quickly from Design Thinking Coach to Trainer thanks to his thoughtful understanding of the methodology, ability to manage team dynamics and clear communication skills. He is the first coach trained in-house who is now training other colleagues to be certified and wish nothing but success in his road as a coach and trainer!
Lea Gleixner
Norbert has been my Senior Coach during various Design Thinking trainings in Rwanda and Switzerland. He has the rare ability hold space for every member of even highly diverse teams throughout the design process. Always open to learning something new himself, he has never shied away of letting us tap into his knowledge and experience. Undoubtedly, he has been an important guide and role model on my journey to become a coach and applying theses skills on the job. I wish him all the best on his own Design Thinking journey!
Madlen Medina
Norbert has evolved super quickly from Design Thinking Coach to Trainer thanks to his thoughtful understanding of the methodology, ability to manage team dynamics and clear communication skills. He is the first coach trained in-house who is now training other colleagues to be certified and wish nothing but success in his road as a coach and trainer!
Lea Gleixner
Norbert has been my Senior Coach during various Design Thinking trainings in Rwanda and Switzerland. He has the rare ability hold space for every member of even highly diverse teams throughout the design process. Always open to learning something new himself, he has never shied away of letting us tap into his knowledge and experience. Undoubtedly, he has been an important guide and role model on my journey to become a coach and applying theses skills on the job. I wish him all the best on his own Design Thinking journey!
Madlen Medina
Norbert has evolved super quickly from Design Thinking Coach to Trainer thanks to his thoughtful understanding of the methodology, ability to manage team dynamics and clear communication skills. He is the first coach trained in-house who is now training other colleagues to be certified and wish nothing but success in his road as a coach and trainer!
Credentials
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Professional Scrum Master I
Scrum.orgSep, 2019- Nov, 2024 -
ITIL 4 Practitioner
AXELOS Global Best PracticeApr, 2019- Nov, 2024 -
Design Thinking Coach
Design @ BusinessDec, 2018- Nov, 2024 -
PRINCE2® Practitioner
AXELOS Global Best PracticeMay, 2019- Nov, 2024 -
Generic Provider SRC (BLS-AED complet)
Formamed SàrlJun, 2018- Nov, 2024
Experience
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Kilchenmann AG
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Switzerland
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Technology, Information and Media
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100 - 200 Employee
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Service Manager
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Dec 2020 - Present
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Actively searching for a new position
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Jul 2019 - Nov 2020
- Participated in several workshops and trainings at #InnoPark Yverdon - Passed various certifications - Coached virtual Design Thinking Workshops #ImpactWeek - Participated in several workshops and trainings at #InnoPark Yverdon - Passed various certifications - Coached virtual Design Thinking Workshops #ImpactWeek
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Nestlé
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Switzerland
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Food and Beverage Services
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700 & Above Employee
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Senior Global Customer Care Expert and Design Thinking Coach (20% starting in 2018)
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Jan 2006 - Jun 2019
• Governance of the global Service Management processes (Incident, Request, Problem and Knowledge management) incl. the related decision support solution• Operationally responsible for the global service desk and the off-shore Customer Care team• Provision of IT Service Management process trainings• Coaching of continuous improvement activities• Implementation of organisational and process transformation projects• Organisation and execution of Design Thinking Workshops, provision of project support using the Design Thinking methodology Show less
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Account & Project Manager
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Jan 2000 - Dec 2005
Project ManagerWindows 2000 rollout within Nestlé Europe. As one of the project managers I was responsible for e.g.- Planning, coordinating and managing the rollout and the required resources within both the allocated markets and within ITOC- Ensuring efficient and appropriate communication towards the markets and within ITOCAccount Manager• Focal point of contact for allocated markets for technical and operational IT issues, incl. escalations• Organization and execution of regular account and status meetings Show less
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Software Support, Hardware Support Team Lead
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Jun 1994 - Dec 1999
Team Lead Technical- organised the workload of the team- acted as SPOC for purchase department and suppliersPC Support Team Member- provisioning of user support, e.g. MS Office, AS/400, Printer issues- installation of PCs and laptops according to user needs
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Education
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1988 - 1994
Fachhochschule Darmstadt
Diplom-Informatiker (FH), Computer Science
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