Nora Zikaite

Project Manager | Customer experience at Vilniaus vandenys
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Contact Information
us****@****om
(386) 825-5501
Location
Lithuania, LT
Languages
  • English -
  • Russian -
  • Lithuanian Native or bilingual proficiency

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Audrius Sakalauskas

Nora is very sincere and open person, her interpersonal skills helped her to build long lasting relationships with clients and co-workers. Clients always appreciated the work she has been doing. There were a lot of good feedback about Nora not only from external clients, but also from internal employees from other departments. This is no surprise, as she is very diligent and detail oriented, therefore the work done by her is very precise, information is structured and clear. Meanwhile she is very empathetic, she would always care how other people feel and offer them help whenever needed, even when she has big workload herself. Last but not least, she is proactive – she is always keen to learn something new, to make process smoother, more optimised, so be sure she will bring you some new ideas how to make your business better. If you want to hear more about my experience working with Nora, please do not hesitate to contact me directly.

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Experience

    • Lithuania
    • Utilities
    • 1 - 100 Employee
    • Project Manager | Customer experience
      • Jan 2021 - Present

      Main mission: Organization of customer satisfaction surveys, analysis of results;Preparation and implementation of change plans;Development of a customer-oriented customer service and service delivery culture. Main mission: Organization of customer satisfaction surveys, analysis of results;Preparation and implementation of change plans;Development of a customer-oriented customer service and service delivery culture.

Education

  • Vilniaus universitetas / Vilnius University
    Master's degree, Business Management
    2012 - 2014
  • Vilniaus Universitetas / Vilnius University
    Bachelor's degree, Management of cultural activities
    2011 - 2012
  • Vilniaus Kolegija/University of Applied Sciences
    Bachelor's degree, Business Administration and Management, General
    2008 - 2012
  • Tuskulėnų gimnazija
    -

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