Experience

AIMS Data Centre

• Malaysia
• IT Services and IT Consulting
• 1 - 100 Employee

• Network Operations Center Engineer

  • Sep 2020 - Present

  - Technical competent to detect & identify the defects and deficiencies which inclusive of Isolation, troubleshooting, restoration and rectification of DC Infrastructure services. - Responsible to carry out and manage day-to-day support & operational matters and function of Data Centre Operations (DCO) Engineer. - Perform escalation as per DCO processes and procedure during service problem/outages Notify Higher Level of Escalation / Management of incidents in a timely manner. To do escalation to other Department/unit such as within Engineering team, Sales during outages if required. - Perform first level of troubleshooting for service problem/outages. - Monitoring network, systems and services as per DCO processes and procedures. - Prepare & provide the Incident & Analysis Report for customers. - Provide on-site installation and troubleshooting for both hardware, software and application for external customers (Smart Hands Support). Produce end of shift reports, call logs (if necessary) and shift handover reports to Shift-Lead DCO Engineer. Show less



Hana Microelectronics

• Appliances, Electrical, and Electronics Manufacturing
• 200 - 300 Employee

• Internship Project

  • Aug 2019 - Apr 2020

  - Design and complement an RFID system for tracking the measuring tool's status in the factory - Co-working with senior engineers to improve a project and update the process to the team leader - Design and complement an RFID system for tracking the measuring tool's status in the factory - Co-working with senior engineers to improve a project and update the process to the team leader



Nordic Technology Solutions, Inc

• IT Services and IT Consulting

• Student Internship

  • May 2019 - Jul 2019