Experience

Tele-Paper (M) Sdn Bhd

• Malaysia
• Paper & Forest Products
• 1 - 100 Employee

• International Business Executive

  • Jun 2019 - Present

   Ensure to secure resources to provide data, sample, catalogue & literatures for the sales team to meet the customer’s demand. To provide support to the sales team, respond to customer, process orders and prospect queries via email or phone. Acknowledges customers by responding to emails, texts, and phone calls Review pending orders, checking for data accuracy in orders, invoices and shipping details.  Verification on product specification as per specific customer requests to ensure exceptional customer service & customer experience in order to maintain company reputation for excellent products. To assist sales process, perform collaboratively with other departments such as raw material, production, finance & logistics. Deals with problems as they arise for example; customer complaints, production query, logistics mal-function and resolves the issue as necessary Creating and maintaining sales contracts, agreements, medical product registration and government requirement.



DCNS Malaysia Sdn Bhd

• Assistant Educator

  • Apr 2017 - Jun 2017

  I had served a contract of 3 months with the Calao Homeschooling program funded by Naval Group (previously known as DCNS SA). My key responsibilities include but not limited to :- To provide general support and assistance in the educational and recreational activities of the children as requested by the current home school supervisor.- To supervise the children to ensure their safety during school hours.- To be present for the arrival and departure of the children.- To help implement education and other activities set out by current educator.- To monitor and ensure the children's work is completed as required and to inform current educator if there are problems faced by the children.- To help develop children's communications and expression skills.- To ensure there is cooperation and communication between the children.- To ensure the rules and regulations are respected.- To ensure the cleanliness, security and tidiness of the premises and compound.- To provide assistance and ensure safety of the children during outings.- To assist and participate in the organisation activities, workshops and events.- To participate in internal meetings and meetings with parents.- To manage communications and highlight activities of the children to the parents.



BOUSTEAD HEAVY INDUSTRIES COOPERATION – BNS/LCS

• Program Management Office Manager

  • Aug 2013 - Sep 2014

   Manage the collaboration of multiple working group and its secretariat function to ensure best practice continuity. Coordinate cross function teams/working group particularly managing communications and reporting on action taken and progress to concerned parties.  Provide relevant comments/responses pertaining to the status of the collaboration group (French/Malaysia) to internal stakeholders.  Contribute in strategic alliance partnership program, including providing guidance on collaboration related matters. Organize, support, facilitate and managed events relevant to building ties with the various parties involve.



BOUSTEAD HEAVY INDUSTRIES COOPERATION – BPS/SMISS

• Procurement Manager

  • Jun 2012 - Jul 2013

   Establish a small team managing procurement and logistics issues and third party suppliers to the project through the creation, development and application of professional procurement practices to maximize value from externally sourced products and services.  Manage objectively and maintain professional relationships with the external parties, suppliers and other business units; in order to deliver a secure supply of products and services to the project. Develop focused supply strategies for the project, supported with supply agreement and offered advice and overview as required with regard to supply in support of the business both tactically and strategically. Introduce and apply professional procurement tools, techniques and good practice to support the business. Establish a competent and effective procurement management system, including new standard operating procedures (SOP) and ensure that SOPs are implemented and followed. Work closely with others disciplines to work out and implement business strategies which support the aims and aspirations of the company’s.



World Health Organization

• Procurement Analyst

  • Aug 2010 - Dec 2011

   Create and modify documents such as contracts and purchase orders using word processing, spreadsheet, database and/or other software such as Microsoft Office, Oracle, Siebel and/or other programs. Oversee all procurement processes for WHO worldwide and its global partners. Maintain Customer focus at all times and respond to customers’ enquiries (e-mails, phone and ticketing coupons) using the Best Practice guidelines, which is adherence to the agreed service levels (SLA) of 6 days turnaround time (TAT), exceeding customer expectations where possible as well as adherence to agreed standards of quality and quantity and process all orders/claims/queries with a minimum 90% accuracy rate. To provide support during catastrophe and emergency outbreak. A part of team working on “E-SLA” project which has the objective to reduce the number of documents/system/file used for purchase requisition validation.



SIDEL Malaysia

• Head Of Modification and Data Management Department

  • Jul 2007 - Dec 2009

   Plan, direct and coordinate the activities of technical support and data management team involved in supply chain and production, ensuring accuracy of data in SAP to be in compliance with department process and lead-time.  Responsible for the creation, updating, maintenance and validation of BOM (bills of material) & databases and for the provision of computerized reports of these data. Manage and audit BOM databases in compliance with standard operating procedures (SOP) and production/manufacturing process. Ensuring and establishing business process, taking into consideration requirements & needs from different supply chain units. Implemented and established an improved company manufacturing process and documentation. Cross departmental liaison with confers within engineering/design/prototype departments with regard to product design to ensure accurate manufacturing application. Monitor and manage production needs and direct modification of fabrication parts/components to ensure conformance with engineering design and performance specifications. Monitors and supervise data analysis for supply chain activities to the management. Monitors supply chain input/output data and process; including analyzing process and provide business improvement measures. This leads to a saving of operation costs of €40,000.00 from machine costs.  Minimized obsolete stocks following the end of life of S2 products. Hiring, monitoring, supervising, mentoring and ensuring talent hiring, retention and welfare.

• Modification Management Assistant Manager

  • Jan 2007 - Jun 2007

   Implement and strengthen the Supply Chain flow and activities in accordance with lean manufacturing principles and technologies. Oversee modification/engineering change review. Analyze, evaluate and recommend improvements of manufacturing process and flows. Draft and define rejection and corrective action requirement process and flows. Restructured compact machine BOM; to be more reliable and standardized. Create and implement the usage of SAP customized reporting sheets for data management, procurement and purchasing.

• Procurement Assistant Manager

  • Apr 2002 - Dec 2006

   Plans, directs & manages all procurement activities/procedures; oversee and coordinates all buyers for components, parts (fabrication mechanical/casting, subcontracted/preassembled module, electrical and standard parts), raw materials and production consumables used during manufacturing process. This includes machine options and customer personalized parts. Verification of buying data: input from purchasing, bills of material (BOM) and engineering change before purchasing activity started. Verification of purchase orders prepared by the buyers through a computerized system (SAP). Monitored requests for price estimates (RPE) and requests for quotations (RFQ) issued by the buyers. Implement corrective and preventive actions to improve supplier's delivery performance (objective 90%: PO delivery date +3days). Implement forecast report and studies with the purchasing team (based on short term: 1-3 month depending on the type of material), define best practice (finished or semi-finished products) and improve identification, storage/location and availability (at supplier's place or warehouse). Business forecast are shared on quarterly basis with the suppliers.  Putting in control transportation cost for imported goods; as part of a joint responsibility with the Logistic team. Assist in the development & implementation of strategy for data cleaning (migration from MRP to SAP), also in the layout design for procurement activity. Audit & evaluates list of components purchased and makes recommendations for standardization. Estimate procurement time, staffing requirement & related costs to provide information for management decisions. Supervises & participates in the preparation of written financial and administrative reports. Creates responses to special correspondence & handles special assignments and problems such as new product launch or prototype. Hiring, monitoring, supervising, mentoring and ensuring talent hiring, retention and welfare.



Sidel Malaysia

• Procurement Executive

  • Apr 1999 - Dec 2001

   Supervise, mentor and monitor Procurement assistants by verification of purchase orders, follow-up on deliveries, discrepancy solving and other related areas. Produce monthly production reports, inventory optimization report, revaluation/transfer of old stock and option availability for production. Vendors/sub-contractors/sub-assemblers liaison as well as preparing and issuing suppliers quality service/delivery performance, communicate information on the engineering change released by the engineering/technical support team. Finalize the closure of all purchase order files in coordination with the finance department. Consolidation of delivery; by sea/air/courier express based on shipment advice to be cost effective. To overview on price increases (with purchasing and finance department) detected in purchase orders/invoice and make changes as necessary and deem appropriate. Monitoring, supervising, mentoring and ensuring talent hiring, retention and welfare.