Experience

Kenya Climate Innovation Center (KCIC)

• Kenya
• Non-profit Organization Management
• 1 - 100 Employee

• Junior Business Analyst

  • Feb 2023 - Present

  • Support in the provision of business advisory and financial analysis support to clients in the context of supporting agribusinesses. • Support in Identifying business training needs for clients and develop user friendly and practical training modules to close the identified needs. • Assist in managing AgriBiz county hub client tracker, updating client information, and adding new clients as they are on boarded into KCIC incubation program • Assist in actively managing client feedback emails on a weekly basis with support from Front Office Admin providing prompt feedback to queries regarding call for applications, Rollout of county Hubs, and service offering under the Program. • Support with the evaluation process for total applications received, sharing a final shortlist of eligible clients for consideration into the program. • Support to develop market feasibility studies, product development, customer acquisition and revenue generation models • Support in the development, coordination and custodian of letters of agreement for newly and existing clients in the Agribiz program Show less



Homedina Home Essentials

• Nairobi, Kenya

• Co-Founder

  • Apr 2021 - Present

  Sale of all Home /Office products, decor pieces, DIY, Making work easier.... https://quicksell.co/s/homedina-home-essentials/homedina-home-essentials/jv0 Sale of all Home /Office products, decor pieces, DIY, Making work easier.... https://quicksell.co/s/homedina-home-essentials/homedina-home-essentials/jv0



Gem International Enterprises

• Nairobi, Kenya

• CEO / Founder

  • Nov 2015 - Present



Icon Fiber Solutions

• Nairobi, Kenya

• Client Relationship Manager

  • Feb 2021 - Feb 2022

  • Provide optimum customer relationship as required to maintain and enhance existing business, resulting in repeat business, and preventing customer churning. • Escalation of all clients’ payment issues to the assigned Sales Representatives for follow up in a timely manner. • Improve the overall customer relationship, delivering reliable administrative support and customer service. • Schedule and conclude status meetings with appropriate development resources and customers. • Provide proper account reconciliation and credit notes to customers for down time experienced. • Maintain complete and accurate customer correspondence data. • Assist sales team in business acquisitions, planning, retention and management. • Manage customer portfolio to maximize relationship building opportunities. • Proactively follow up disconnected clients to get their links reconnected and resolve issues. • Identify and reports on continuing problems in an effort to minimize future negative customer impact. Show less



Wananchi Group

• Telecommunications
• 500 - 600 Employee

• Client Relations Specialist

  • Apr 2018 - Jul 2020

  Ensure to provide excellent customer service through phone, e-mail, chat, etc. in timely and accurate manner. Serve as liaison between customer support team, management and customer to improve customer service and business productivity. Analyze customer complaints and provide appropriate corrective actions. Assist directly or route customers to the appropriate personnel for assistance. Ensure customer satisfaction by meeting customer needs in courteous and timely manner. Track, follow-up and resolve customer’s outstanding issues in a timely fashion. Develop customer service programs in order to provide outstanding service. Prepare documentation and reports on routine customer correspondence for future reference purpose. Assist in training peers on improving customer support service. Develop and maintain in-depth product knowledge. Conduct customer surveys about the company’s service so as to obtain feedback. Communicate customer feedback to technical and marketing teams in order to develop processes for better serving customers. Maintain weekly reports on customer inquiries, responses and feedback so as to develop customer service analytics and trends. Show less



centenary sacco

• ICT officer /Credit Officer

  • Feb 2016 - Apr 2018

  -Software installations and upgrades. -Troubleshooting hardware peripherals -Appraisal and disbursements of loans -Recording loans disbursed and follow up of repayments -Creating batches and posting them in the PRD -Reconciliation -Training new members and groups,opening memberships -Preparing petty cash -Software installations and upgrades. -Troubleshooting hardware peripherals -Appraisal and disbursements of loans -Recording loans disbursed and follow up of repayments -Creating batches and posting them in the PRD -Reconciliation -Training new members and groups,opening memberships -Preparing petty cash



Women Enterprise Fund

• Nairobi

• Assistant credit officer

  • Jan 2014 - Dec 2015

  Loan appraisal, collection. Key in clients' information in the banker's realm. Prepare monthly credit reports. Reconciliations. Loan appraisal, collection. Key in clients' information in the banker's realm. Prepare monthly credit reports. Reconciliations.



kemu

• ict assistant

  • 2013 - 2014

  -Monitoring network activities -installing software patches -creating user account Troubleshooting hardware components -Monitoring network activities -installing software patches -creating user account Troubleshooting hardware components