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5.0

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Jeffrey Kiyama

Nora and I have worked on developing new opportunities and training successfully for the last 4 years. She is a solid account manager and technical account manager. I feel very comfortable recommending her to any company. We worked closely to develop new business opportunities, by understanding the technical requirements and finding the right hardware solutions. And in a few cases, she was able to present custom solutions. Don't try to keep her behind a phone, she did a great job presenting to customer's and business partners in Las Vegas at a week long voice solutions conference.

David Emerson

I absolutely loved working with Nora. She was the best sales partner/teammate I have ever had in almost 20 years of sales. Together we took the worst performing territory and made in number 1 during our year and a half working together. She takes pride in learning and is a tremendous asset in developing relationships with prospects and customers. If I ever take another job in the US, Nora is the first person I hire.

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Credentials

  • State of NH Computer Science Teaching Cert
    -

Experience

    • United States
    • 1 - 100 Employee
    • Marketing And Public Relations Manager
      • Jan 2019 - Present
    • Food and Beverage Manufacturing
    • Owner
      • Apr 2017 - Present

      Happy Belly Bakeshop, LLC is a small bakery specializing in delicious, high-quality baked goods everyone can enjoy. Whether you have Celiac Disease, a wheat allergy, or just want to enjoy great, family-friendly baked goods, we have you covered. You'll find your favorites but without the gluten. Whether it be cakes, cookies, or pastries, our customers can't believe it's gluten -free. We bet you can't either! Happy Belly Bakeshop doesn't settle for, "good enough for gluten-free." Our special blend of certified gluten-free flour assures moist, delicious desserts without the flavorless, dense texture and crumble you usually find in commercially made gluten-free products. Show less

    • Business Consulting and Services
    • West Coast Account Manager
      • Aug 2013 - Apr 2017

      • Transformed the West Coast Territory yielding a 50%+ growth within 6 months.• Developed funnel growth initiatives yielding a 30% increase in group sales.• Trained business partners in product sales methodology, increasing territory sales by 20% YOY. • Presented technology solutions through environmental evaluation, demonstrations and product training.• Collaborated with stake holders to assure project timeline and budget were met.

    • Technical Support
      • Aug 2011 - Aug 2013

      • Designed and implemented Technical Support Request system.• Trained/Mentored and supervised Technical Support group Improving KPIs resulting in reduction in call-backs and hold time .• Handled call escalations. • Streamlined returns process to reduce shipping costs and replacement turn-around time.• Created marketing and training materials for PC/Mac, Mobile Android, Blackberry, iOS & Windows support.

    • United States
    • Education Administration Programs
    • 100 - 200 Employee
    • Facilities Helpdesk/Events Coordinator
      • Feb 2003 - Feb 2011

      • Managed team of 8 technicians providing support to 5 site locations. • Prioritized and assigned tickets. • Prepared budgets. • Evaluated and implemented plans to meet company requirements. • Managed training to assure OSHA and safety requirements were met. • Created SOPs to improve work flow and environmental safety. • Established formal process for resource requests. • Designed and implemented Technical Support Request system. • Traveled to remote locations as needed for training. • Organized on-site and off-site corporate events. • Assured resource availability for meetings & events. Show less

Education

  • Franklin Pierce College
    Bachelor of Science (BS), Computer Science
    2005 - 2009
  • Granite State College
    Bachelor of Science (B.S.), Behavioral Sciences
    2009 - 2011

Community

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