Experience

Holberton School Uruguay

• Uruguay
• Software Development
• 1 - 100 Employee

• Student Success Manager

  • Jul 2020 - Present



Zonamerica

• Uruguay
• International Trade and Development
• 200 - 300 Employee

• Assistant

  • Apr 2018 - Jul 2020

  Business and Technology Park Business and Technology Park



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Sales Manager

  • Jul 2014 - Mar 2016

  Management in sales for consumers account. Performance management and employee development. Complete administrative task. Live and real time audits, implementing process for improvement. Achievement of KPI's Management in sales for consumers account. Performance management and employee development. Complete administrative task. Live and real time audits, implementing process for improvement. Achievement of KPI's



Stream Global Services

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Customer Service Team Manager

  • Oct 2012 - Jul 2014

  Performance management and employee development. Complete administrative task. Live and real time audits, implementing process for improvement. Achievement of KPI's. Motivation and empowerment of team members

• Senior Technical Support

  • Dec 2011 - Oct 2012

  Resolution specialist. Support for frontline agents, in charge of improvement processes, data analysis and First Call Resolution level of performance

• Technical Support

  • Sep 2009 - Dec 2011

  Front line technical support representative for Internet and phone project.



Dell Technologies

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Sales Representative

  • Mar 2005 - Sep 2009

  Front line sales representative, promoted to sales outbound and resolution specialist, in charge of finalization of sales, overall sales support to frontline agents Front line sales representative, promoted to sales outbound and resolution specialist, in charge of finalization of sales, overall sales support to frontline agents