Experience

Samtrade FX

• Human Resources Executive

  • Feb 2021 - Present

  •Process company payroll every pay period•Receives and coordinates requests for leave and other absences•Adheres to payroll policies and procedures and complies with relevant law•Honors confidentiality of employees' pay records•Completes payroll reports for record-keeping purposes or managerial review•Lease with account department regarding payment of wages through direct transfers to employees' bank accounts•Supervises other payroll clerks and employees as needed•Prepare and submission of statutory payment (EPF, SOCSO & PCB)•Prepare and submission of yearly E & EA form• Preparing and update Employee claim and benefits•Report on variety of HR matter including absence, poor performance, disciplinary and grievance matter and provide option on solution and potential risk•Update and report on employee probationary period and record performance briefing report for future reference•Routine task including tabulating KPI, compilation of key performance indicator etc.•Maintain employee discipline and harmony, handle employee relations issues, grievance and counseling on work-related problem and act as a communication channel between Management and employees to maintain good relationship. Responsible to conduct domestic injury and manage industrial relations as and when required•Document the entire documents or exhibit related to discipline issues•Any ad hoc task assigned by superior•Manage full cycle recruiting process•Screen resumes and interview candidates to determine fit•Advertise job openings on company’s careers page, social media, job boards and internally•Provide shortlists of qualified candidates to hiring managers•Send job offer emails and answer queries about compensation and benefits•Collaborate with managers to identify future hiring needs•Responsible in full cycle of recruitment process include hiring, employment offer letter, probation status update and other administration ad hoc.



GKFX Prime Malaysia

• Human Resources Executive

  • Feb 2020 - Feb 2021

  •Process company payroll every pay period•Receives and coordinates requests for leave and other absences•Adheres to payroll policies and procedures and complies with relevant law•Honors confidentiality of employees' pay records•Completes payroll reports for record-keeping purposes or managerial review•Lease with account department regarding payment of wages through direct transfers to employees' bank accounts•Supervises other payroll clerks and employees as needed•Prepare and submission of statutory payment (EPF, SOCSO & PCB)•Prepare and submission of yearly E & EA form• Preparing and update Employee claim and benefits•Report on variety of HR matter including absence, poor performance, disciplinary and grievance matter and provide option on solution and potential risk•Update and report on employee probationary period and record performance briefing report for future reference•Routine task including tabulating KPI, compilation of key performance indicator etc.•Maintain employee discipline and harmony, handle employee relations issues, grievance and counseling on work-related problem and act as a communication channel between Management and employees to maintain good relationship. Responsible to conduct domestic injury and manage industrial relations as and when required•Document the entire documents or exhibit related to discipline issues•Any ad hoc task assigned by superior•Manage full cycle recruiting process•Screen resumes and interview candidates to determine fit•Advertise job openings on company’s careers page, social media, job boards and internally•Provide shortlists of qualified candidates to hiring managers•Send job offer emails and answer queries about compensation and benefits•Collaborate with managers to identify future hiring needs•Responsible in full cycle of recruitment process include hiring, employment offer letter, probation status update and other administration ad hoc.

• Office Administrator

  • Nov 2018 - Jan 2020

  •To Perform data entry of sales and leads / database statistics.•To check on accuracy of data entered and reconcile report.•To create, generate and monitor multiple daily reports of sales and marketing team such as sales report, call time report , leads generation report etc.•To process customer and account source by reviewing data for deficiencies / duplication of database.•To extract the database from our leads generation channels and import the database into CRM.•To secure information by completing database backups •Responding to customers inquiries via Live Chat, Telegram, WhatsApp, and inbound call.•To Perform other related duties and responsibilities as assigned from time to time.

• Account Manager

  • Jun 2018 - Nov 2018

  • Develop and manage relationships with clients and partners• Introduce new business by participating in expos, trading events and seminars/webinars• Work closely with management to implement marketing campaigns for the region• Research and build offerings to attract new business• Support clients regarding trading, funding procedures, and technical issues.• Promote the Company’s products and services• Plan and undertake presentations in the allocated market• Keep up-to-date with the financial markets and factors that influence them



UTS Marketing Solutions

• 200 - 300 Employee

• Telemarketing Executive

  • Mar 2016 - Apr 2018

  Job Scope:•Make phone calls with the intention of selling a product. Must be able to follow scripts and respond to objections in natural and persuasive manner.•Deliver prepared sales talks, reading from scripts that describe products, in order to persuade potential customers to purchase a product.•Deliver and educate prospective customers on the benefits of the product.•Explain products and prices, and answer questions from customers.•Obtain customers information such as name, address and payment method and enter into computer.Experience gained :•Experience of working in a call center environment.•Having a professional and direct telephone manner.•Experience of Microsoft software and CRM systems. •Adaptive to change and ability to multi-task.•Ability to stay calm under pressure