Experience

PSB Academy

• Singapore
• Higher Education
• 200 - 300 Employee

• Programme Manager

  • Jan 2013 - Present

  • Lead, develop, manage and mentor team of Programme Executives• Attend to student enquiries relating to module registration, student’s pass matters, examination eligibility, academic progression, transfer on-campus and graduation • Organize and conduct orientation for new programme and intake• Handle all aspect of programme management with overseas universities from United Kingdom and Australia• Liaise with the partner universities, academics, stakeholders on the delivery of courses and student management related matters• Coordinate and liaise with University partners on annual Graduation Ceremony• Ensure projects assigned run smoothly and implemented well• Handle feedback management system and coordinate with Schools for resolution • Consistently explore options to streamline the processes• Lead and advise the team on changes to work flow/processes

• Manager

  • Jan 2013 - Present



Nanyang Technological University, Singapore

• Singapore
• Higher Education
• 700 & Above Employee

• Assistant Manager

  • May 2009 - Dec 2012

  • Coordinate and liaise with Schools on the changes to curriculum matters• Streamlining processes and procedures to ensure a smooth academic operations• Coordinate with other departments in ensuring academic proposals for both undergraduate and graduate programmes are submitted by the deadline and adhere to the stipulated requirements set by MOE• Explore and ascertain the feasibility of Memorandum of Understanding (MOU) with recognized university partners• Organise and coordinate official events i.e Open House, Parents’ Day, Admission Exercise• Involve in various Scholarship activities in assigning the respective faculty members to assist with the recruitment effort locally and overseas• Facilitate the award prizes at College level for donors• Oversee and expedite special task force/working committee as assigned• Collation of reports/data/statistics



Universitas 21 Global

• Senior Executive

  • Aug 2007 - Apr 2009

  • Schedule for Open Book Open Web (OBOW) examination • Liaise with technical support team to ensure all students are enrolled in the examination• Liaise with editor in uploading of examination question paper• Administer examination process from pre to post arrangements• Monitor students who submit late examination scripts• Process deferment and supplementary examination request• Impose late penalty on submission of late examination scripts• Send notification to student on the outcome of late penalty• Check the accuracy in tabulating the final moderated scores and timely release of results • Issuance of conferment letter, transcripts and certificates • Submit monthly updates to overseas recruiters on their corporate clients• Process articulation request for enrollment into another programme • Advise student on academic standing and propose next course of action• Follow-up on students’ progress and academic performance • Prepare monthly report on examination activities• Enroll students in their respective subjects



Management Development Institute of Singapore

• Singapore
• Higher Education
• 100 - 200 Employee

• Assistant Manager

  • Oct 1997 - Jun 2007

  Lecturer Management• Recruit lecturers for new and existing programmes• Assign suitable modules for lecturers based on credentials and work experience• Place the lecturers on a suitable salary scale based on their credentials• Ensure the support staff conduct the evaluation of all lecturers• Assess the feedback and suggestions given to students• Counsel lecturers with adverse feedback• Monitor lecturers performance/progress for subsequent classes • Address lecturers who are weak in administrative issues• Conduct orientation for newly appointed lecturers• Brief lecturers on manpower regulations • Organised events and workshops/training for lecturers• Develop and organize training manuals, multimedia visual aids and other materials required for the training session• Plan, develop and organise training courses with suitable training providers/trainers• Evaluate and assess the effectiveness of the trainer• Provide reports for senior management level for review and endorsement• To keep accurate training records that are comprehensive and up-to-date• Provide and design recommendations of improvements to policy, guidelines and process in relation to training coursesStudent Services Unit• Oversee a staff strength of 4 people• Handle mass communication programmes from pre-degree to masters• Liaise with overseas professors on the classes to be conducted in Singapore• Arrange for accommodation during the visiting professors • Meet up with the professors while they are in town• Prepare and deliver orientation programme for new students • Ensure that the lecture materials are ready for the commencement of classes• Attend to student enquiries and other administrative issues pertaining to ICA regulations• Conduct training for new staff• Organised several events ie. Graduation ceremonies, Annual General Meeting