IT Manager

• Feb 2023 - Present

Director,Business Development

• Jan 2017 - Feb 2023

• Oversee the planning and implementation of business plans for the penetration of new markets • Manage the sales and marketing functions of a business to maximize returns and expand a business brand • Direct all customer relationship activities to ensure delivery of high quality service • Collaborate with company top executives to set business objectives and development goals • Set up meetings with customers to deliver sales pitches and conduct sales of company services • Conduct market research to identify developments/changes in industry trends in order to make necessary adjustments • Establish strategic partnership with other companies to leverage on their network • Review current approach to business development and make changes where necessary • Ensure business processes and standards are in accordance with regulations and policies set by appropriate authorities • Conduct negotiations to determine contract terms and ensure profitable deals • Set and enforce customer service standards to ensure clients are satisfied with received products/services • Ensure departmental goals are in line with company growth strategy.

Sr IT Executive

• Jun 2007 - Aug 2018

• Execute all related activities for network equipments (switch, router, firewall, IDSM, wireless AP) and network services (LAN, WAN, Web Filter, WLAN) including installation, configuration, maintenance, tracking and documentations update to ensure University continuous operation, following University policy and standards. • Monitor network services LAN, WAN Web Filter and WLAN to ensure proactive resolution to potential problems. Troubleshoot and resolve network problems in timely basis. Ensure that all incidents/changes are tracked using approved tracking tool. • Keeping track of work tasks schedule and report progress accordingly, escalate issues/risk on timely basis. • Provide and advice appropriate requirement/guideline for network devices (such as laptop, desktop, printers, card access, wireless devices) to work with Mimos infrastructure. • Provide user support to ensure the effective and timely resolution of network problems, keeping staff informed of the status of their request for support. • Implement and manage network policies, standards and guidelines as well as advice users to adhere to IT policies, standards and guidelines. • Ensure high quality work product and services provided, communicate effectively to all parties, with good inter personal skill following University values and providing positive image for the team and company. • Utilize related network tools where appropriate to accelerate user support delivery to meet and exceed SLA. Provide 24x7 support where needed especially during service recovery, special events and tight deadline. • Document Solution into FAQ/Knowledge base. Prepare basic training/knowledge sharing slides for the related area/topics/tools. Conduct training and knowledge sharing session for other related team member and Service desk personnel. • Perform other duties as reasonably instructed by the Head of IT infrastructure consistent with the grade for the placement.