Experience

First Service Credit Union

• United States
• Financial Services
• 1 - 100 Employee

• Card Services Representative

  • Nov 2022 - Present

  -Assists Members with their card accounts by issuing, blocking or renewal of credit/debit/ATM cards -Distributes card stock inventory to branches as needed as well as maintain card inventories for all issuance platforms -Processes all expedited card requests and all returned cards via mail under a dual control process -Oversees plastic card dispute resolution processes to include issuance of provisional credits -Manages all compromised card lists to coincide with published risk alerts to mitigate fraud loss to Members and the Credit Union -Manages requests for support to foreign Members’ credit and debit card accounts -Provides support for Credit Union staff regarding plastic card issues and questions -Processes and handles all assigned reports including Visa exception reports Show less



TDECU

• United States
• Financial Services
• 700 & Above Employee

• Member Care Specialist

  • May 2022 - Nov 2022

  -Used standard call models, responded to Member inquiries, prospective Members and third parties regarding specific account inquiries, product offerings and general questions regarding the Credit Union through multiple contact methods -Educated Members on digital self-service tools, trouble shoots Members issues regarding TDECU self-service tools -Ability to identify source of problem and effective resolution for online banking, Bill Pay Services, email and chat applications used within the Credit Union -Proactively recommends services and solutions that will improve the Member’s life -Maintained acceptable performance levels with regards to established metrics, including time utilization, qualify of work, and productivity -Consistently strived to provide one call resolution Show less



LBS Financial Credit Union

• United States
• Banking
• 100 - 200 Employee

• Call Center Support Representative

  • Jun 2017 - Feb 2022

  Coordinate, supervise, assign, monitor work flow, and cross-train Information Central staff and new employees as directed by Supervisor Train new IC Rep's as directed by Supervisor or Manager Direct, respond and answer incoming calls for members and non-members Maintain knowledge of standard operational procedures and related data processing transactions needed to post loan payments, deposits, and transfers for any share, share draft, IRA, certificate, loan payment and loan advances on lines of credit Maintain knowledge and inform staff of on-going updates of all Credit Union products, services, and programs in order to inform and assist employees, members and non-members. Assist and encourage interested members to take advantage of Credit Union products and services as cross selling tools Monitor compliance of established security, internal audit procedures, policies and procedures, government regulations and Right To Privacy Act Perform daily file maintenance to update member's account records Assist Supervisor with vacations, doctor's appointments, time sheets and maintaining Part-time and Saturday schedules as required Ability to research and resolve members requests such as statements, transactions, concerns and other inquires Show less



Impac Mortgage Corp.

• United States
• Financial Services
• 200 - 300 Employee

• Auditor

  • Nov 2016 - Apr 2017

  -Review, analyze, and audit mortgage files and prepare for final shipment to investors -Ability to clear and prepare 8 files daily for delivery -Work with other departments within the company to get issues corrected for file shipment -Occasional scanning for Mortgage documents -Perform daily file management specific to investors preferences -Occasional moving and organizing files for storage -Review, analyze, and audit mortgage files and prepare for final shipment to investors -Ability to clear and prepare 8 files daily for delivery -Work with other departments within the company to get issues corrected for file shipment -Occasional scanning for Mortgage documents -Perform daily file management specific to investors preferences -Occasional moving and organizing files for storage



Windsor Fashions

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Co Manager

  • Nov 2012 - Oct 2016

  Closing and opening procedures, making individual and store sales goals, training new and current sales employees on policy and procedure on register, proper sales training, LP methods, customer service and mission statement on overall experience for every customer in the store or on the phone. Creating schedules, managing payroll budget each month, visual floor sets and maintains company standards on store presentation, including windows, mannequin forms throughout the store. Completing shipment weekly and informing correct individual about discrepancies, maintaining company shrink standards and aiming to decrease percent every 6 months Show less



G by Guess

• Lakewood, California

• Co Manager/ LP Operations Manager

  • May 2011 - Sep 2012



Vans, a VF Company

• United States
• Retail
• 700 & Above Employee

• Assistant Manager

  • Jun 2005 - Apr 2011

  Opening and closing procedures, hiring and training on store operations and policies to current and new employees, maintaining payroll budget, maintaining store maintenance, making company sales goals, visual floor sets and window changes, giving great customer service to keep customers coming back Opening and closing procedures, hiring and training on store operations and policies to current and new employees, maintaining payroll budget, maintaining store maintenance, making company sales goals, visual floor sets and window changes, giving great customer service to keep customers coming back