Digital Marketing Manager

• Mar 2021 - Present

Digital Marketing Manager

• Jun 2020 - Mar 2021

Account Manager: Digital Marketng and Social Media

• Sep 2017 - May 2020

Worked as admin and social media support with Ford's Prism Content Factory in-house team in the Communication department. Managing the team’s budgets, projects’ expenses and annual expenses. Handling team’s project requirements (visa, accommodation and flight tickets).Social Media and Digital Marketing Management: Creating social media content. Social listening and community management for Ford’s and Lincoln’s Facebook and Instagram accounts. Social Media Analytics: Reporting daily and weekly analytics for Ford and Lincoln Social Media Platforms (Facebook, Instagram and Twitter). Managing the digital requirements of Lincoln and Ford Global internal and external websites and managing its media content. Managing daily news and digital marketing report. Proofreading and translating of the media content such press releases from English to Arabic and vice versa.

Client Relationship Administrator

• Mar 2016 - Sep 2017

Update over 80 clients with work status and process. Prepare the daily workflow for the PRO team. Answered, screened, and transferred an average of 40 telephone calls per day. Handles Clients labor and Immigration Online system. Controlling and handling the applications of clients in (Ministry of Interior, Ministry of Labour, Ministry of Economy, Dubai Economic Department, RTA, Dubai Municipality, Tasheel, GDRFA). Translating official Letters from Arabic to English and vice versa, Also proofreading the translated agreements and contracts for the company and clients.

Administration and Social Media Coordinator

• Dec 2014 - Jan 2016

Managing the social media platforms and creating content for the Facebook and Instagram accounts. Answering telephone calls and dealing with face to face enquiries. Explaining the practice procedures to new patients and register the new patients. In charge of the doctor’s diary. Scheduling appointments for patients. Manages schedules staff and senior managers. Chasing unpaid invoices. Assisting in the recruitment of new staff, including training and induction. Managing the surgery filing systems. Managing the travel arrangements for the doctors.

Telemarketing Executive

• Feb 2013 - Dec 2014

Handling the clients marketing projects. Managing the team of Telemarketing in various projects for Lead Generation and Event Management. Provide Training to the Telemarketing team according to each Project requirement. Update the clients with projects status. Prepare reports and provide feedback about the projects daily. Handling the clients marketing projects. Managing the team of Telemarketing in various projects for Lead Generation and Event Management. Provide Training to the Telemarketing team according to each Project requirement. Update the clients with projects status. Prepare reports and provide feedback about the projects daily.

Admin and Marketing Coordinator

• Jul 2011 - Jan 2013

Handling the company digital marketing using Google Adwords tools and websites advertising platforms. Managing the company Facebook Account by creating the content both Arabic and English. Maintains schedules and coordinate appointments for the General Manager. Handle the travel arrangements for the General Manager. Receives calls and greets visitors, takes and relays messages, responds to requests for information. Performed basic accounting functions including books reconciliation. Maintains create files & record keeping systems. Sorts, labels, files and retrieves documents.