Experience

Agensi Pekerjaan Keystone Career Sdn Bhd

• Healthcare Recruiter



Beacon Hospital

• Malaysia
• Hospitals and Health Care
• 100 - 200 Employee

• Manager- Patients Relation and Services

  • Aug 2018 - Aug 2020

  Front line supervision and creation of service standards to ensure all customers, patient, and visitor to Beacon Hospital are greeted and handled appropriately. • Management of Drivers Team, Concierge, Operators and Patient Relation staff in ensuring they are skilled in customer relations and knowledgeable about the Beacon’s services especially the consultant by guidance them to the correct service. • Supervise staff on the Clinical enquiries and triage in handling calls, website and email enquiries related to clinical services in dealing with locals and foreign patient which requires coordination with multiples parties Maintain utmost discretion when dealing with sensitive topics • Develop protocols of care involving logistics and assist with patient’s immigrants needs such as visa extensions or applications. • Handle complaints, coordination and feedback decision from the doctor and Nursing/clinical services or related involved department. • To design patient relation programmed using the best practices and other initiatives to improve patient experience. • Champion for the ‘Patient & Family Rights’, of the Hospital MSQH. • Overseen Drivers for the transportation service Request and related tas Show less



Sri Kota Specialist Medical Centre

• Malaysia
• Hospitals and Health Care
• 1 - 100 Employee

• Manager- Patient Relations and Wellness & Vaccine Center

  • Nov 2015 - Aug 2018

  Responsible for overall customer service and complaints management. • Take ownership of customer’s issues and follow problems through to resolution to improve customer service experience. • Set a clear departmental mission and deploy strategies focused towards that mission Greeted visitors and determined to whom and when they could speak with specific individuals • Develop service procedures, policies and standards for the department, departmental budget plan yearly. • Keep accurate records and document customer service actions and discussions. • Analyze statistics and compile accurate monthly reports base on customer feedback for management review. • Recruit, mentor and develop Patient Relation staff and nurture an environment where they can excel through encouragement and empowerment. • Keep ahead of healthcare industry’s developments and apply best practices to areas of improvement. • Responsible to highlight issue related to patients’ feedback to the respective departments for improvements. • Conduct internal customer service training and MSQH- Patient and Family Rights. • Staff duty roster schedule • Responsible for monthly statistics reports. • coordination between corporate clients Wellness doctors for screening appointment. • Propose new health screening packages according to market or client’s request • Analyze and monitor departmental census and produce monthly report for management review. • Work closely with the Marketing Department in marketing activities public health screening campaign. • Involved with the new Vaccines Centre set up as a new hospitals current project. • Champions for Patient & Family Rights of the hospitals (Standard No. 6). • Liaison person to administer Vaccines injection (IM), Mantoux Test (Intradermal) as well very experience for Health camps blood pricking for blood test in promoting health awareness • departmental audit for Yellow Fever Vaccines license application with Health State of Selangor. Show less



CMG Online Sdn Bhd

• Petaling Jaya, Selangor, Malaysia

• Healthcare IT Trainer

  • Oct 2014 - Dec 2015

  Representing Ministry of health providing training to the end user (Doctors, nurses, pharmacist, medical assistants and support service staff in government hospitals and Klinik Kesihatan. • Create and maintain course content and training materials • Deliver training courses related to system application • Co-ordinate & planning the IT training strategy • Responsible for any other related duties assigned by the management • Testing on the application (QC) and hands on the application. • Conduct training for the Pharmacist (Ketua Pegawai Farmasi, Pegawai Farmasi & Penolong Pegawai Farmasi – staff from gred U52 to U29) for application training systems by coaching based on Advanced Clinical Module, Manufacturing Course Module (Therapeutic Drug Monitoring, Parenteral Nutrition & Cytotoxic Drug Reconstitution). • Responsible in giving onsite supports when the facilities have started on their life run system application to the users and also to the IT technical staffs regarding the system application. Show less



VISTA Eye Specialist

• Malaysia
• Medical Practices
• 1 - 100 Employee

• Central OT Coordinator Shared Services

  • Mar 2014 - Oct 2014

  OT Coordinator – Managing on plan surgery days booking and durations of time slots to ensure surgery is scheduled according to appropriate time slot. • Monitor and report on surgery scheduled for availabilities and add on schedules. • Manage on staff scheduling roster. • Compliance and maintenance of sterility and safety standards requirement. • Control and maintenance of machines and instruments. • Administration – Inventory managements includes data entry, monitoring floor stocks and reporting. (In charge person for stock request from all the 7 branches of vista). • Liaise with suppliers and vendors. • Documentations and reports ensure correct patients files and form required is up and correct. • OT preparations for surgery – patient care managements especially educations in care of post-operative. • Managements of patient’s flow. Show less



Edapharm sdn Bhd

• Jalan Cheras

• Key Account Specialist

  • Oct 2013 - Feb 2014

  Guides the nurses especially wound care team in applying the usage of the products for the corrects usage for an optimum result on wounds. • Responsible for establishing and maintaining long term relationship with customers within the assigned areas in order to achieve targets and development a new prospect customer. • Provide guidance and information’s to a customer’s in order to build strong relationships with new or existing customers through continuously improvement in services to end users (Medical assistants or nurses) for knowledge usages of products. • Build strong relationships with customers that are from HOD’s, surgeons and medical doctors in maintaining relationships as well updates regarding company events and products information as they are the important persons for the decision makers Show less



Ara Damansara Medical Centre

• Malaysia
• Hospitals and Health Care
• 1 - 100 Employee

• Patient Liaison Officer/Coordinator

  • Aug 2012 - Oct 2013

  Attended to customer service and assistance. coordinate customer's Imaging appointment/ preparation for the imaging procedures. communicate pertaining follow-up and result ready. Typing CT angiogram reports or transfer reports for printing of reports from SDMC Subang Jaya to Infinites in SDMC Ara Damansara Attended to customer service and assistance. coordinate customer's Imaging appointment/ preparation for the imaging procedures. communicate pertaining follow-up and result ready. Typing CT angiogram reports or transfer reports for printing of reports from SDMC Subang Jaya to Infinites in SDMC Ara Damansara



SJMC (Subang Jaya Medical Centre)

• Malaysia
• Hospitals and Health Care
• 100 - 200 Employee

• Customer Care Coordinator/VIP/VVIP/International patient Center and Services

  • Oct 2010 - Nov 2012

  Handling medical enquiries and guiding patients for choosing the Consultant / Specialist base on their related concerns. • Assist VIP / VVIP patients during follow up • Standby for any case of emergency response such as code blue in the Lobby area. • Liaising with referral cases via web enquiries as well communicate with specialist concerns regarding referral case from the agents / patients. Handling medical enquiries and guiding patients for choosing the Consultant / Specialist base on their related concerns. • Assist VIP / VVIP patients during follow up • Standby for any case of emergency response such as code blue in the Lobby area. • Liaising with referral cases via web enquiries as well communicate with specialist concerns regarding referral case from the agents / patients.



SJMC (Subang Jaya Medical Centre)

• Malaysia
• Hospitals and Health Care
• 100 - 200 Employee

• State Registered Nurse

  • Aug 2004 - Aug 2010

  Worked as a clinical staff nurse in nursery department (6 years), And at the same time hold the post as an Infection Control Link Nurse of the Department for 2 years (take charged in managing Infectious cases in the wards). • Accumulate data of hand hygiene compliances and others nursing practices relates to infections control. • Supervised in staff competency of hand hygiene practices and leads as well as educate staff regarding the risk of infectious matter. • Mentor and supervised newly qualified nurses for the Mentor-Mentee programmed. • In-charged for wards staff duty roster. • Nursing for care of newborn, Medical Case newborn, External transfer-in case, post-surgery newborn, premature, special care and Incubator nursing. • Experienced care for Colostomy, NGT feeding, Oxygen therapy, Show less