Experience

WARISAN TC HOLDINGS BHD
• Malaysia
• Machinery Manufacturing
• 1 - 100 Employee
• Assistant Manager Business Analyst

  • Dec 2019 - Present


PETRONAS ICT Sdn Bhd

• Business Analyst

  • Jan 2019 - May 2019

  - Responsible to analyze a business process flow - Responsible to gather a user requirements and propose an effective and efficient solutions - Responsible to transform all the information to a System Requirement Specification (SRS) document. - Responsible to handle a documentation of oil and gas on shore terminal Operational Database Management System (ODMS) for Petronas -Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats -Construct workflow charts and diagrams; studying system capabilities; writing specifications -Improve systems by studying current practices; designing modifications -Recommend controls by identifying problems; writing improved procedures -Define project requirements by identifying project milestones, phases and elements; forming project team; establishing project budget -Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions -Maintain user confidence and protect operations by keeping information confidential -Prepare technical reports by collecting, analyzing and summarizing information and trends -Conduct and coordinate financial, product, market, operational and related research to support strategic and business planning within the various departments and programs of the client group -Plan and coordinate the development of primary and secondary market research studies in support of strategic planning and specific marketing initiatives, as required and presents findings of studies to client committees -Perform daily, weekly and monthly reviews and analyses of current processes using operational metrics and reports -Create informative, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement -Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues Show less



NISA Advanced Solutions Sdn Bhd | Kuala Lumpur, Malaysia

• Information Technology Consultant

  • Sep 2009 - Jul 2018

  Responsible to develop a five (5) years period of ICT Strategic Plan (ISP) for more than 40 government agencies in business, IT, security advisory and consulting using these following tasks : To conduct a business and ICT assessment To identify gaps and propose an ICT initiatives and programs To develop a high level implementation plans, estimated financial, implications and priorities Using COBIT 4 to assess the agencies ICT process maturity level comparing the current to the target effectiveness The agencies involved e.g : Parlimen, RISDA, MARA, KKM, PPTGWP, KESEDAR, KETENGAH, MATRADE, KBS, ISN, SME Corp, SPAD, MPC, DBP, JANM, PL, UKAS, KPK, ANM and more Responsible in information security consulting for preparing the information security documents (ISMS, BCM, BCP and Audit Application) for the following agencies : ISMS Jab. Pengairan & Saliran (JPS) BCP SPEKS Jab. Akauntan Negara Malaysia (JANM) Security Application Audit (Angkasa) Application Audit SPEK& & Helpdesk System (Bendahari Negeri Perak) Simulation Test & Evacuation (MAMPU) Simulation Test BCM (SUK Selangor) Business Continuity Management (MAMPU) Responsible to conduct a basic security process such as gap analysis, risk assessment and efficient methods in developing the document preparation and implementation Responsible to assist the clients on how to deal with the 3rd party vendors in a way to teach and guide them to go through all the assessment successfully Responsible in ICT Infrastructure and Engineering Consulting for preparing and implementing UAT, PAT, FAT to the proposed applications including technical e.g hardware, ICT cost and tender documents Show less



VADS Berhad

• Malaysia
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative (CSR)

  • Apr 2009 - Aug 2009

  - Responsible for handling and solving all the Streamyx customer's issues regarding the variety of the internet connection failure - Being an IT helpdesk for any inquiries of Streamyx offers in order to bloom up the TM products for all Malaysian nationwide - Being the middle person to follow up and/or escalate the challenging issues to the higher level in order to ensure all the issues will resolve within the required period to achieve the customer's satisfaction EXPERIENCES GAINED: - Self-driven and multitasking capabilities. - Proven initiative and ability to work with minimal supervision. - Excellent organizational and motivational skills. Show less



Air Selangor

• Malaysia
• Utilities
• 700 & Above Employee

• Information Technology Executive

  • Jan 2005 - Jan 2009

  - Troubleshoot any failure of network connection at main office and Operation & Maintenance Office - Settled down the failure of hardware and software occurs regarding computers, printers and servers - Brief the users of the usage to the new environment application - Handling the problems of Basis system and PDA of meter reader were occured ACCOMPLISHMENT: Completed the proposed additional network connection at Main Office and Operation & Maintenance office - Troubleshoot any failure of network connection at main office and Operation & Maintenance Office - Settled down the failure of hardware and software occurs regarding computers, printers and servers - Brief the users of the usage to the new environment application - Handling the problems of Basis system and PDA of meter reader were occured ACCOMPLISHMENT: Completed the proposed additional network connection at Main Office and Operation & Maintenance office