Senior Application & Support Engineer

• Apr 2021 - Present

Application & Support Engineer

• Jun 2017 - Mar 2021

- Works under Customer Service Department- Responsible for the installation, commissioning, maintenance, servicing, repairing, application support, product demonstration, product training and technical presentation of all equipment handled by the Instrumentation Department.- Conduct demo and training for RF solution such as drive test tools, spectrum analyser, cable & antenna tester and Wi-Fi design software- Support on testing, troubleshooting, analyzing and reporting of 5G network using RF equipment such as drive test tool (scanner) & spectrum analyser- Support on troubleshooting, analyzing and reporting of RF interference hunting and spectrum clearance for end user- Conduct demo and training for fiber network testers such as OTDR, light source, power meter, OLTS, splicer and Ethernet tester- Conduct demo and training to end user on copper tester which covered on fundamental of copper network, copper test parameters, and the correct procedure of using copper tester.- Involved in MRT2 Project on fiber installation and testing on site- Managing and solving of system breakdown- Provide assistance and guidance to service engineers in troubleshooting of equipment service matters- Assist service management in market survey, internal training, test equipment maintenance, service presentation and bills collection- Assist the service management in selling of service contracts- Support rental sales and marketing for company range of instrument Show less

Network Performance Engineer

• Jun 2016 - Jan 2017

- Department of Network Performance Monitoring at Maxis Mobile Sdn Bhd - Maximizes network performance by monitoring performance of 2G, 3G and LTE network such as Call Setup Success Rate, Drop Call Rate, Packet Data Success Rate and traffic level for BSC/RNC and site level and troubleshooting network problems and outages - Support Daily Customer Complaints cases, UMobile Complaint Cases and UMobile VIP/Sales Complaint Cases and dockets creation with follow up and closure - Prepare weekly and monthly NCS Case report, SPM Case report and Swap Sector report - Using iManager U2000 NMS to monitor alarm and check cell status and PRS to extract statistics Show less

Technical Support Engineer

• Mar 2016 - May 2016

- Working as Front Desk Technical Support under Transmission Department at Maxis Mobile Sdn Bhd - Handling fiber network such as PDH, SDH and DWDM - Monitor intermittent site and performance of repetitive site (Short Duration Outage) - Monitor the Hardware Alarm of fiber network - Monitor the power reading (Span Loss) for DWDM site - Working as Front Desk Technical Support under Transmission Department at Maxis Mobile Sdn Bhd - Handling fiber network such as PDH, SDH and DWDM - Monitor intermittent site and performance of repetitive site (Short Duration Outage) - Monitor the Hardware Alarm of fiber network - Monitor the power reading (Span Loss) for DWDM site