Technical Support and Quality Analyst

• Jun 2015 - Present

Software Test Engineer & Support Analyst

• May 2011 - Dec 2013

• Provide level1 and level 2 support post Go-Live • Understand and resolve customer issues • Analyze and resolve Level 2 issues • Discuss level 3 issues with developers and ensured delivery within TAT • Test customer issues in development and UAT environment • Perform data analysis for gathered test data during customer support • Provide trainings and hand hold users during UAT • Prepare and execute test cases for new requirements • Gathered test data and performed Functional testing manually. • Perform various black box testing methodologies i.e. Functional Testing, Compatibility Testing, Database Testing, Usability Testing and Regression testing. • Effectively reporting results on Bug Tracker Tool Track+. • Ensure the defect free system in production by executing end to end regression testing. • Perform UAT. Show less

Accounts Receivable Manager

• Jun 2010 - Feb 2011

• Prepare monthly invoices using the MRI billing system • Investigate rent rolls and account receivables entries • Prepare monthly rent and other accounts receivable journal entries • Financial analysis on the tenant’s applications • Prepare month-end reports and assist with month and year-end audits • Perform other special projects as needed by the Chief Financial Officer and the Controller • Prepare monthly invoices using the MRI billing system • Investigate rent rolls and account receivables entries • Prepare monthly rent and other accounts receivable journal entries • Financial analysis on the tenant’s applications • Prepare month-end reports and assist with month and year-end audits • Perform other special projects as needed by the Chief Financial Officer and the Controller

Tech Support

• Nov 2007 - Aug 2009

• Provided efficient after sale tech support to clients by responding to phone calls and emails. • Worked with customers / employees to identify mobile problems and advising on the solutions • Logging and keeping record of customer queries • Collected information through client phone calls to identify and report product problems • Analyzed call logs to understand common trends and underlying problems • Updated self-help documents for customers easy reference • Worked closely and effectively with field engineers to replace/repair defective handsets. • Instructed and trained end-users on mobile and apps functionality. • Collaborated with company staff to optimize working environment and customer service. • Tested and fixed faulty equipment • Trained sales-department staff and guided them in helping clients select the right product. Show less

Accountant

• 2007 - 2007

• Maintain accurate records of Bills Payable for all the properties • Preparation of accounts payable – payment to vendor and reconciliation of Account Payable • Reconciliation of various bank accounts • Processing journal entries for depreciation and mortgage amortization and reconciliation • Generate financial statements and reconcile balance sheet accounts • Maintain accurate records of Bills Payable for all the properties • Preparation of accounts payable – payment to vendor and reconciliation of Account Payable • Reconciliation of various bank accounts • Processing journal entries for depreciation and mortgage amortization and reconciliation • Generate financial statements and reconcile balance sheet accounts