Experience

Mazaya Egypt

• Egypt
• Retail
• 100 - 200 Employee

• E- commerce supervisor

  • Jan 2022 - Present

• Senior Customer Relationship Management Consultant

  • Dec 2019 - Mar 2022

  - Launching Gift card project and managing the production, marketing campaigns and logistics.- Handling and managing the production, technicalities and logistics of our Loyalty program. - Initiated and handled Birthday program.- Involved in the integration of mobile application. - Extracting and studying the impact of marketing strategies on sales.- Analyzing the marketing reports to determine what kind of customer trends the business should respond to. - Responsible for SMS campaigns and E-mail shots.- Meeting with agency for monthly social media calendars.- Supervising social media moderation. - Held a training program training staff on how to handle customers professionally and efficiently. - Overseeing the relationship with customers handled by my team and staff members.

• Customer Relationship Management Specialist

  • May 2017 - Dec 2019

  - Customizing and pulling marketing reports.- Resolving customer complaints quickly and efficiently.- Analyzing the marketing reports to determine what kind of customer trends the business should respond to.- Handling weekly internal newsletter.



The British University in Egypt

• Egypt
• Higher Education
• 700 & Above Employee

• Researcher

  • Jan 2015 - Jun 2016

  - Conducted an honors' dissertation on Unemployment in Egypt using Qualitative data collection method. - Conducted an honors' dissertation on Unemployment in Egypt using Qualitative data collection method.



BLOM BANK Egypt

• Banking
• 200 - 300 Employee

• Credit Officer

  • Jun 2015 - Jul 2015

  Worked as a trainee throughout the summer period of my senior year and was evaluated with 5 "excellent's" out of 5. *Learned how balance sheets are used in real banking. *Familiarized with how a bank functions. Worked as a trainee throughout the summer period of my senior year and was evaluated with 5 "excellent's" out of 5. *Learned how balance sheets are used in real banking. *Familiarized with how a bank functions.