Cloud Administrator

• Feb 2021 - Present

Product Implementation and Support Engineer

• Mar 2019 - Apr 2020

I worked as an Application Support and Implementation Engineer where I,Evaluate, define, and execute clients' needs as specified on the implementation plans.Analyze and resolve application issues with users and clients, escalate to relevant resolver units where necessary, and track to ensure corrective action is taken within the specified time.Development of scripts/query for interface development.Maintaining and updating technical documents and procedures.Interface… I worked as an Application Support and Implementation Engineer where I,Evaluate, define, and execute clients' needs as specified on the implementation plans.Analyze and resolve application issues with users and clients, escalate to relevant resolver units where necessary, and track to ensure corrective action is taken within the specified time.Development of scripts/query for interface development.Maintaining and updating technical documents and procedures.Interface developmentConduct training and end-user support during and after the implementation process.Configuration of services for data capturing and data matching.Technical Sales Support to the Sales team where requiredDeploy bug fixes/upgrades on product and testing servers.Documentation of testing activitiesRegression tests for patches and upgradesMake recommendations for improvement of applications to the development team.Configuration of Database and Application Deployment. Show more Show less

Internship Trainee

• Jun 2017 - Dec 2017

I worked as an IT technical support officer where I, monitored and maintained internal computer hardware, systems and applications. Troubleshoot, diagnose and resolve faults on the company's network, resolve technical issues for internal teams either remotely over the phone and onsite, talk staff or clients through a series of actions either face-to-face or over the phone to resolve issues and repaired and replaced equipment as necessary.