Experience

National Security & Fire (Pty) Ltd

• South Africa
• Security and Investigations
• 100 - 200 Employee

• Client Liaison Officer/ Customer Service

  • Oct 2018 - Present

  Deliver exceptional service that exceeds customer expectations through proactive and innovative manner. • Inbound (Internal and external) incoming calls with a high standard of professionalism ensuring all calls are handled in a friendly, responsive and efficient manner. • Timeously escalating customer queries to the relevant department, and ensuring feedback is given, within the stipulated SLA’s’ which results in high resolution %, of 95%. • Build sustainable relationships and trust with existing customer accounts through regular telephonic communication. • Adherence to customer service centre processes and procedures (e.g. work standards, schedule adherence, workflow processes etc.). • Actively work with other departments to ensure high levels of customer service • Support customer retention through ensuring each interaction meets customer needs (use own initiative to understand customer circumstances and respond with solution to meet customer and organisation needs). • Assist with retention of moving clients. We deliver the set sales business objective 70% retention rate. • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. • Develop and maintain a good knowledge of the industry. • Assist in attrition management – Price/Service/Financial



Fidelity ADT

• South Africa
• Security and Investigations
• 700 & Above Employee

• Inspection Coordinator

  • Sep 2013 - Dec 2017

  Booking inspection calls for inspectors to inspect new alarm installations. Capturing daily inspection reports and emailing them to Managers. Create a weekly report on all the failed and successful alarm installations. Liaise with ADT sub-contractors on a daily basis. Handle client queries regarding alarm installations. Conducting vehicle inspections and reports and send them to fleet department. Supervise the inspector. Booking inspection calls for inspectors to inspect new alarm installations. Capturing daily inspection reports and emailing them to Managers. Create a weekly report on all the failed and successful alarm installations. Liaise with ADT sub-contractors on a daily basis. Handle client queries regarding alarm installations. Conducting vehicle inspections and reports and send them to fleet department. Supervise the inspector.



Cool Breeze Airconditioning

• India
• Construction

• Receptionist

  • Jan 2011 - Oct 2012

  Handling all incoming and making calls. : Request Quotations and make follow-ups : Maintain and update diary of the boss : Take and deliver massages to the relevant persons : Ensure good filling, sending and receiving faxes and emails : Keeping of minutes at meeting : Completing Tender Documents : Render secretarial and Administration functions : Compile memorandum and letters : Book Accommodation and Travel Arrangements for Management, Capture Receipts and Petty Cash.



South African Post Office

• Telecommunications
• 700 & Above Employee

• Coder/Mail Processor

  • Aug 2007 - Apr 2010

  Coding mail, Stamping and sorting. Coding mail, Stamping and sorting.



UNDP

• United States
• International Affairs
• 700 & Above Employee

• Programme Assistant

  • May 2007 - Jul 2007

  Conference organizing; Registration of Delegate; Provision Documents to Delegates; Support of Interpretation team and IT team; and all the Administration duties assigned to me. Workshop Admin; Bookings for hotel stay; Typing of Documents (E-mail and invitation); Flight Confirmation for Delegates and TravelArrangements. Conference organizing; Registration of Delegate; Provision Documents to Delegates; Support of Interpretation team and IT team; and all the Administration duties assigned to me. Workshop Admin; Bookings for hotel stay; Typing of Documents (E-mail and invitation); Flight Confirmation for Delegates and TravelArrangements.