Experience

City of Ekurhuleni

• South Africa
• Government Administration
• 100 - 200 Employee

• Production Assistant Administrator (Practitioner)

  • Apr 2022 - Present

  Department of Sport Recreation Art and Culture, a sub-division of Performing Arts Department of Sport Recreation Art and Culture, a sub-division of Performing Arts



City of Ekurhuleni Metropolitan Municipality

• South Africa
• Government Administration
• 400 - 500 Employee

• Customer Relations Management Intern

  • Apr 2021 - Apr 2022

  Provision of a multi-purpose community care front desk, Booking of facilities and services, lodging and following up of all complaints and Liaison with and referral to line departments where necessary. I have learnt to work with people (customer service skills). I have developed good written and verbal communication skills, which enhanced my problem solving skills. I am a dedicated individual willing to learn and work with people. Provision of a multi-purpose community care front desk, Booking of facilities and services, lodging and following up of all complaints and Liaison with and referral to line departments where necessary. I have learnt to work with people (customer service skills). I have developed good written and verbal communication skills, which enhanced my problem solving skills. I am a dedicated individual willing to learn and work with people.



Ncube Incorporated Attorneys

• South Africa
• Law Practice
• 1 - 100 Employee

• Call Center Representative

  • Oct 2020 - Mar 2021

  Utilising various tracing techniques and strategies to collect personal information of customers with outstanding debts. Contacting of customers with balances and negotiate payment terms and schedules Minimising objections for payment and suggest available customer-friendly payment options Accept payments over the phone via credit card Negotiate extended payment plans and the best course of action for customers seeking to avoid further debts. Use Predictive Dialer to keep detailed notes regarding conversations with customers and outcomes Offer clients several payment options and arrange for the prompt repayment of balances Communicate with Team leader and other team members about methods and strategies to ensure a positive rate of customers agreeing to repay their debts. Have learned a great deal of negotiating skills, listening and good communication skills.



Automative Industrial Development Centre

• 30 Helium Road, Automative Supplier Park, Rosslyn, 0200

• Project Administrator Intern

  • May 2019 - May 2020

  I am currently an Project Administrator at the AIDC, with the following Office Administration and support functions, whereby I coordinate departmental planning, screening of telephone calls, enquiries and requests, handling them when appropriate. Liaising with clients, suppliers and other staff. Producing documents, briefing papers, reports and presentations. coordinate input for monthly reports and compile reports. I am currently an Project Administrator at the AIDC, with the following Office Administration and support functions, whereby I coordinate departmental planning, screening of telephone calls, enquiries and requests, handling them when appropriate. Liaising with clients, suppliers and other staff. Producing documents, briefing papers, reports and presentations. coordinate input for monthly reports and compile reports.



Estate Agency Affairs Board of Soth Africa

• Sandton

• Marketing Intern

  • May 2017 - Apr 2018

  The Estate Agency Affairs Board regulates the estate agency profession through ensuring that all persons carrying out the activities of an estate agent as a service to the public are registered with the EAAB. The Estate Agency Affairs Board regulates the estate agency profession through ensuring that all persons carrying out the activities of an estate agent as a service to the public are registered with the EAAB.