Experience

Stellenbosch Business School

• South Africa
• Education Administration Programs
• 100 - 200 Employee

• IT Service desk Incident manager

  • Nov 2017 - Present

  User Administration: Provide remote support 1st & 2nd Tier support to USB Staff and students (Create usernames, mailbox and administer student accounts). Incident management: Manage IT Incidents by effectively picking up tickets, assigning tickets to relevant supporting teams and updating and closing tickets. Ensure that tickets are closed within the SLA time. Maintain a well and timeous communication to clients. Provide Ad-hoc training to focused groups (Staff/Students). Providing relevant advice and regular feedback to IT Support staff. Run weekly and monthly reports. Improving incident processes. Escalating critical and high priority incidents to SU stakeholders Project management exposure: Capture stakeholder requirements and set objectives accordingly. Build and maintain relationships with key stakeholders. Participate in and coordinate IT project rollouts, such as new systems installation and system upgrades. Effective communication with the affected stakeholders. Experience in process management and improving incident processes. Show less



REDISA

• Renewable Energy Semiconductor Manufacturing
• 1 - 100 Employee

• Desktop Support Specialist

  • Jul 2016 - Sep 2017

  1st tier and 2nd tier support. Provide Desktop, MAC devices and Mobile device support. Proficient support of all the latest Microsoft Office versions. Basic SharePoint (2013) support. Printer support both network and desktop printers. Documenting environment operational procedures. Coordinates IT project rollouts (software rollouts and computer replacements: from planning, procurement, scheduling time replacement timing with staff without affecting their daily duties). Network and server support: Management and maintenance of back-ups & recovery procedures. Desktop and Server Support in Dell and Microsoft Environments Perform daily backups- Symantec Backup. Manage user accounts on Active Directory and GPO. Install and support Kaspersky Endpoint Antivirus. Software version management of all operating systems and applications Security, access control and CCTV administration. Manage IP Telephony services Asset management: Liaise with external vendors for the supply of mobile devices, computer hardware and printer consumables. Processing purchase requisitions (using Oracle System) Show less



Oxford University Press

• United Kingdom
• Book and Periodical Publishing
• 700 & Above Employee

• • May 2015 - Jul 2016

  Provide 1st and 2nd tier hardware and software support. Analyse, manage, and resolve tickets according to the service agreement. Using Track-IT ticketing system.Hardware: Assign and support user hardware. Computer hardware assembling.Software: Microsoft Windows 7 and Microsoft office 2010 support. Printer installation and support. Windows desktop deployment. Install, configure, and maintain user softwareNetwork and server support: Create and manage user accounts on active directory and exchange servers. Create and support VPN users accounts (Cisco VPN tokens connections). Creating and Maintaining FTP and Wi-Fi user Accounts. Run Daily Backups (Symantec).Asset Management: Manage computer hardware in stock, keep track of warranties and identify computer replacements and manage the process of handing over new computers. Use SAP system to place orders, capture invoices and payments. Liaise with suppliers to ensure adequate supply of stock. Manage and facilitate printer consumable supply. Show less

• • Mar 2014 - Apr 2015



College of Cape Town

• South Africa
• Education Administration Programs
• 200 - 300 Employee

• IT Support

  • Jul 2012 - Feb 2014

  • Microsoft Office Products Support (2003, 2007 and 2010) • Telephone support, Software and Hardware upgrade and • Basic Network Support, Responsible for daily backups, • Remote desktop support, antivirus installation and update, • Network and usb printer support, Windows XP,7 and vista support • Microsoft Office Products Support (2003, 2007 and 2010) • Telephone support, Software and Hardware upgrade and • Basic Network Support, Responsible for daily backups, • Remote desktop support, antivirus installation and update, • Network and usb printer support, Windows XP,7 and vista support



CTP Printers

• South Africa
• Printing Services
• 100 - 200 Employee

• Desktop technician

  • Mar 2010 - Jun 2012

  Setting up of new users mail Updating username and password in Windows Active Directory Assists users with software and hardware problems Managing, configure and install peripheral devices Perform basic installation, modification and repairing of PC Troubleshooting hardware and software problems related to desktops, printers and Laptops Troubleshoot problems with standard software including windows XP/vista/7 Microsoft Office2003/2010 Investigating troubleshooting and resolving basic network problems Basic Knowledge of Windows Networks Show less



Spur Corporation

• South Africa
• Restaurants
• 500 - 600 Employee

• Hostess

  • Jan 2007 - Nov 2009

  Welcoming and seating the customers. Manage and control queues. Welcoming and seating the customers. Manage and control queues.