System Analyst

• Aug 2022 - Present

Information Technolog Analyst

• Mar 2018 - Aug 2022

database & Reports intern

• Jan 2017 - Jan 2018

Write SQL scripts to extract data from SQL server databases. Create Reports for various SKT departments and Third Parties. Documenting Processes. Data Cleansing, Data collection and transformation analysing data with Power BI analysing data with SSRS Developing mobile reports with Microsoft Mobile report Publisher processes Write SQL scripts to extract data from SQL server databases. Create Reports for various SKT departments and Third Parties. Documenting Processes. Data Cleansing, Data collection and transformation analysing data with Power BI analysing data with SSRS Developing mobile reports with Microsoft Mobile report Publisher processes

Desktop Support Intern

• Jan 2016 - Dec 2016

Use Active directory App to Unlock user Account and reset passwords for user account, Using equtrac software to create user accounts, setting up VPN, Sccm,connecting user to Printer, setting up new workstation and laptops with windows 2010,internet certificate and group policy setting, Eppix,Outlook,mapping drives,Windows Xp,7 and 10 Use Active directory App to Unlock user Account and reset passwords for user account, Using equtrac software to create user accounts, setting up VPN, Sccm,connecting user to Printer, setting up new workstation and laptops with windows 2010,internet certificate and group policy setting, Eppix,Outlook,mapping drives,Windows Xp,7 and 10

junior Feld Service Engineer

• Mar 2014 - Jun 2015

Provide client support and technical issue resolution Configure client’s equipment Configure software Provide training to clients in the use of systems and applications Obtain general understanding of OS and application operations related to company offered services Perform regular updates of servers Research and learn about new software in the market that relates to the organization’s functions Identify and solve various IT related problems Identify and solve various IT related problems Bas,Persal,Sap,Srm and Microsoft packages. Resolve 1st and 2nd line support issues in accordance with SLA's Responds promptly to all assigned calls and queries, and keeps the end-user updated regarding the progress Logs Service Requests and updates progress on calls by registering solutions and completing of the call Assist end-users in local Walk-in Centers Promote an environment where the business receives outstanding client service Deals with all users, colleagues and clients diplomatically, tactfully and professionally at all times Develop and maintain strong working relationships with key staff and managers in the business and in other teams within IT Undertake service analysis, proactive service monitoring or project activities as assigned Work collaboratively with other Service Desks and support teams. Show less

ground breaker

• Sep 2010 - Jan 2011

data capturing. data capturing.