Corporate Sales Manager

• Apr 2023 - Present

Assistant Sales Manager

• Aug 2021 - Apr 2023

•Prospecting potential national & international companies to build business relationships • Developing customers accounts through different sales actions (Sales Calls, Business Breakfast, Cold Calls, BBLB, BBOB, Home Run)to drive partnerships and increase market.•Attending national & international sales events (GWOE, GCC Roadshow, Travel Academy Workshop 2021, International Week of Conversion) •Database portfolio includes: LNR; FIT, GOV, NGO, DMC (Local & International market, such as Turkey, Dubai, Kuwait, Bahrein, Doha, Kazakhstan) •Making action plan and forecasting to each company to increase the value.•Reporting sales activities to the Commercial Director and General Manager.•Developing myself with programs & Courses such a : Enquiry handling training, Virtual Leadership Development Series with Harvard, Sales Core Skills, Presentations skills, Creating Great First Impressions, Sales Fundamentals, Sales Strategies and Approaches in a New World of Selling. Show less

Front Desk Sales Manager

• Jul 2021 - Apr 2023

After the spa, I moved to the Front Office department as a Front Office Sales Manager.During the entire period, I worked on sales, selling rooms from low to high categories, and also collected information about new companies potential for future prospecting and cooperation.

Assistant Spa Supervisor

• Sep 2020 - Jun 2021

After front office i moved in Spa department, for improving my experience, possibilities and skills with Hilton.After the Front Office, I moved to the spa department to improve my experience, possibilities and skills at the Hilton.During the year I have been involved in:• Development and implementation of operational goals, policies and procedures SPA was also responsible for the efficient and effective management of the spa, including short and long term strategic planning.• Ensured that the spa department complies with hotel policies and procedures, including health, hygiene, emergencies and fire safety.• Received full information about spa services such as treatments, products, activities (swimming, water aerobics) and promoting on the local market by Social Media.•Responded to subsequent daily and financial reports.• Participation in the hotel's budget process and the department's action plan.• Responsible for the department's training plan and conducts hands-on training for new employees.• Regularly checked the correct operation of all equipment in the spa and health club to ensure maximum guest satisfaction.• A proper inventory of all active spa equipment is conducted in accordance with auditing standards to effectively manage operating costs.• Promoted and marketed spa programs to groups, conference guests walked, and during low season, researched local businesses, offered gift certificates, and increased our revenue.• Responsible for identifying and targeting specific market segments for potential corporate clients to promote spa services. Show less

Front Office Agent

• Nov 2018 - Sep 2020

After studying the programs and hotel standards of Hilton, which took 3 months, I began to work independently with guests at the hotel, which has 247 rooms, three restaurants, 8 confectionery rooms, a spa and underground parking, my duties included:• As the first person guests see when they arrive at the hotel, I greet visitors, allocate rooms according to guest preferences, and provide additional information about the hotel and its amenities.• Collaborate with housekeeping staff to ensure rooms are cleaned, tidy and furnished prior to guest arrival.• Responsible for accepting payments from guests and for balancing cash at the end of the shift.• Anticipating and meeting the needs of guests, resolving their problems and complaints, take responsibility of hotel salt, I was one of the most frequently mentioned employees in guest reviews and upselling process at check in time.• Conducting a night audit Show less